Charlotte Russe allows returns within 30 days of purchase when you have your receipt. You can return items by mail or at any store location, though shipping costs are your responsibility and refunds take 5 to 7 business days to process.
How returns work
You may return items by mail or in person at a Charlotte Russe store. For mail returns, include the return form (from your package or printed from the website), fill it with your order and SKU numbers, pack the merchandise in its original packaging if possible, and send it with paid postage to a regional return address. For online purchases, you can also return them at any Charlotte Russe store location with your invoice.
Exclusions and restrictions
Charlotte Russe marks several categories as final sale and non-returnable: cosmetics, pierced jewelry, undergarments, hosiery (excluding socks), face masks, bodysuits, swimwear bottoms, clearance items marked 70 to 80 percent off, and items from Buy 1 Get 2 Free promotions. In-store purchases have a shorter 14-day return window and may only be exchanged or credited as merchandise credit, not refunded.
Refunds
Refunds are issued to your original form of payment. If you paid with PayPal, Apple Pay, or Google Pay by mail, the refund goes back to that account. For in-store returns with those payment methods, you receive a merchandise card valid only for in-store use. Refunds take 5 to 7 business days to appear after the return is processed.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return items bought online or through mail order, provided you have your receipt. In-store purchases have a shorter return window of 14 days.
Do I have to pay for return shipping?
Yes, you pay for the postage when you mail your return. Make sure to keep your tracking number and proof of postage for your records.
Can I return an online purchase at a store?
Yes, you can return online purchases at any Charlotte Russe location if you bring your invoice with you.
What items cannot be returned?
Charlotte Russe does not accept returns on cosmetics, pierced jewelry, undergarments, hosiery (excluding socks), face masks, bodysuits, swimwear bottoms, clearance items marked 70 to 80 percent off, and items purchased as part of Buy 1 Get 2 Free promotions. These are marked as final sale.
Do I need my receipt to return something?
Yes, your receipt is required to process a return. If returning in person, bring your invoice.
How long does it take to get my refund?
Refunds take 5 to 7 business days to process after your return is received. The money goes back to your original payment method.
What if my item is damaged or defective?
Contact Charlotte Russe customer service with a photo of the damage. If the item is in stock, the retailer will replace it rather than refund it.