David's Bridal allows returns within 30 days of receipt for most items. You must have your original receipt, and items must be in original packaging with tags attached. Return shipping costs apply unless you return in store.
How returns work
You can return by mail using a prepaid label, at a U.S. David's Bridal store location, or by dropping off at a UPS-authorized location or shipping carrier. To start a mail return, submit a return request online using your order number and email, select the items to return, and receive a prepaid shipping label via email. You must ship within 7 days and keep your tracking information. In-store returns are accepted at U.S. locations within 30 days of receipt.
Exclusions and restrictions
David's Bridal does not accept returns on custom products, perishables, shapewear, swimsuits, personal care items, beauty products, face masks, perfumes, colognes, or gift cards. Items with removed tags or opened packaging are also non-returnable. Bridal and Little White Dress purchases are subject to restocking fees that vary by price tier and location. In the United States, restocking fees range from $50 to $250 depending on purchase price, while items over $1,499 can only be exchanged. Items over $1,950 in Canada can only be exchanged. The European Union has a shorter 14-day cooling off period for returns.
Refunds
Refunds are issued to your original form of payment. If you paid with cash or a debit card not associated with VISA or MasterCard and the purchase exceeded $50, David's Bridal will mail you a check within approximately 21 days. Allow up to 14 days for the company to inspect and process your return before the refund is issued.
Frequently asked questions
What is the return window at David's Bridal?
You have 30 days from receipt to return most items. For shipments to the European Union, the return window is 14 days. Items must be returned within 30 days whether you return by mail or in store.
Do I have to pay for return shipping?
Return shipping is conditional. You can request a prepaid label when you submit your return request online, or you can use your own carrier at your own expense. The prepaid label option costs $14.99 per label if you choose that method. In-store returns are free.
Can I return an online order in a David's Bridal store?
Yes. You can return online orders at any U.S. David's Bridal location within 30 days of receipt. You must have your original receipt.
What if my item has no tags or opened packaging?
Items with removed tags or opened packaging are not eligible for return. You must keep items in original packaging with all tags attached to be eligible for a return or exchange.
Do I need a receipt to return items?
Yes. A valid original receipt is required to return or exchange items. Without it, you cannot process a return.
Are bridal dresses subject to restocking fees?
Yes. Bridal and Little White Dress purchases are subject to restocking fees. In the United States, the fee is $50 for purchases below $1,000 and $250 for purchases $1,000 and above. Items priced over $1,499 can only be exchanged, not returned for a refund. Restocking fees vary in Canada based on similar price tiers.
What happens if my item arrives damaged?
Call 1-844-400-3222 or text HELLO to 38201 within 7 days of receipt to report damage. You must report within 48 hours of delivery. David's Bridal will replace the item or refund your purchase price plus original shipping.