Chico's FAS allows returns and exchanges within 60 days of purchase. You can return items in store at any U.S. White House | Black Market boutique (excluding outlets) or by mail using a prepaid shipping label. A $7.00 processing fee is deducted from refunds sent by mail.
How returns work
You have two return options: visit any U.S. White House | Black Market boutique (excluding outlets) to return or exchange in person, or return by mail by downloading and printing a prepaid return shipping label from the Returns Portal. In either case, include your original receipt or gift receipt with the return.
Exclusions and restrictions
Gift cards, gift boxes, and final sale merchandise cannot be returned. Swimwear, watches, intimates, and hosiery may be returned only if unworn, in original packaging with original ticketing and sanitary shields attached. The retailer does not publish a comprehensive list of other excluded categories.
Refunds
Refunds are issued to your original form of payment, though merchandise cards and credit cards are prioritized first. If you paid by check, you will receive a merchandise card or check mailed within 30 days. Gift receipt returns are issued as merchandise credit rather than refunds. Processing takes up to 2 weeks, and exchanges take 7 to 14 days to ship.
Frequently asked questions
How long do I have to return items to Chico's FAS?
You have 60 days from purchase to return or exchange merchandise. This window applies to most items, including special categories like swimwear, watches, intimates, and hosiery, provided those items meet additional condition requirements.
Do I have to pay for return shipping?
A $7.00 processing fee is deducted from your refund if you return by mail. You can download and print a prepaid return shipping label from the Returns Portal at no additional cost to you.
Can I return items I bought online at a Chico's FAS store?
Yes, you can return online purchases in person at any U.S. White House | Black Market boutique, excluding outlet locations. Bring your original receipt or gift receipt with you.
What happens if I return a gift without the original receipt?
If you have a gift receipt, you can return the item, but you will receive merchandise credit instead of a refund. Without either receipt type, the retailer does not state what options are available.
Can I return swimwear or intimate apparel?
Swimwear, watches, intimates, and hosiery may be returned within 60 days only if unworn, in original packaging with original ticketing, and with sanitary shields still attached. Items that do not meet these conditions are final sale.
When will my refund arrive?
Processing takes up to 2 weeks for refunds and store credit. If you paid by check, a merchandise card or check will be mailed within 30 days. Refunds to merchandise cards and credit cards are prioritized first, with cash refunds processed last.
Is there a faster way to exchange items?
Yes, Chico's FAS offers Quick Exchange Service. Call 1-877-948-2525 to place an exchange, which waives standard ground shipping charges. Exchanges typically ship within 7 to 14 days.