Burlington allows returns within 30 days of purchase when merchandise is in new, unused, unwashed condition in original packaging. You can return items in store, and online purchases may also be returned in store. Refunds are issued in your original form of payment or as merchandise credit.
How returns work
Bring your item to a Burlington store location along with your original receipt. The merchandise must be in new condition, unused, unwashed, and in its original packaging. If you purchased online, you can return the item to a physical store.
Exclusions and restrictions
Burlington does not state published exclusions or categories of non-returnable items in its policy.
Refunds
Refunds are processed in your original form of payment. If you paid by credit card, the refund goes back to that card. Debit card purchases with PIN are refunded as cash. Check payments are credited to the original account. Layaway purchases receive merchandise credit instead. Without a receipt, you receive merchandise credit at the lowest selling price.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return merchandise to Burlington. The item must be unused, unwashed, and in original packaging.
Do I need a receipt to return something?
A receipt is required for standard returns. If you do not have a receipt, you can receive merchandise credit at the lowest selling price with a valid photo ID. After 60 days, credit only is available.
Can I return an online purchase in a store?
Yes. Burlington accepts returns of online purchases at physical store locations, subject to the same 30-day window and condition requirements as in-store purchases.
What form will my refund take?
Your refund is issued in your original form of payment. Credit card purchases are refunded to the card, debit card purchases with PIN are refunded as cash, and check payments are credited to the original account. Layaway purchases receive merchandise credit.
What condition must the item be in to return it?
The merchandise must be new, unused, unwashed, and in original packaging. Items that have been worn or washed are not eligible for return.
What if I don't have my receipt?
Without a receipt, you can still return items with a valid photo ID. You will receive merchandise credit at the lowest selling price. After 60 days, merchandise credit is the only refund option available.