Chico's allows returns within 60 days from purchase. You may return items in original condition to any U.S. Chico's boutique (excluding outlets) or by mail. Items must be unworn, unwashed, and accompanied by either an original receipt or gift receipt.
How returns work
You can return merchandise in store at any U.S. Chico's boutique excluding outlets, or by mail using a prepaid return label from the Returns Portal. If you arrange your own carrier delivery, use traceable and insured service. For mail returns, ship your items to the Chico's Return Dock in Greencastle, Indiana along with your receipt.
Exclusions and restrictions
Final sale and as-is items are not returnable. Gift cards and gift boxes are also excluded from returns, except where required by law. Swimwear, watches, intimates, and hosiery must be unworn, unwashed, and in original packaging with original ticketing and sanitary shields attached. The retailer does not publish additional exclusions beyond these categories.
Refunds
Refunds are issued in the original form of payment, though the priority order varies. Merchandise cards and credit cards are refunded first, followed by cash payments. Check payments are mailed within 30 days or issued as a merchandise card. If you made your purchase with a gift receipt, you will receive merchandise credit instead of a refund to your original payment method. A $7.00 processing fee is deducted from mail returns that use the prepaid label.
Frequently asked questions
Can I return my online order to a Chico's store?
Yes. You can return online orders to any U.S. Chico's boutique, excluding outlets. The 60-day return window applies whether you return in store or by mail.
How long do I have to return something?
You have 60 days from purchase to return or exchange most items. This window applies to all return methods, whether you return in store or by mail.
Do I need a receipt to return something?
Chico's requires either an original receipt or a gift receipt to process returns. A gift receipt return will be issued as merchandise credit rather than a refund to your original payment method.
How much does it cost to return something by mail?
A $7.00 processing fee is deducted from your refund when you use Chico's prepaid return label. If you arrange your own shipping with a carrier, you pay the shipping cost directly.
Can I return soiled or washed swimwear?
No. Swimwear, watches, intimates, and hosiery are not accepted in soiled or washed condition. These items must be unworn, in original packaging, and have original ticketing and sanitary shields attached to qualify for return.
What condition must my return be in?
Your merchandise must be in original condition, unworn, and unwashed unless it is defective. Original packaging is required for certain items, including swimwear, watches, intimates, and hosiery.
When will I receive my refund?
Refund timing depends on your original payment method. Merchandise cards and credit cards are refunded first, while check payments are mailed within 30 days. The retailer does not publish specific timelines for other payment methods.