Wurkinstiffs allows you to return most merchandise within 30 days of purchase for a full refund to your original payment method. Returns must be in original unopened packaging and require a receipt or order number. Free return shipping is provided.
How returns work
To return an item, email [email protected] with your original invoice or order number and your reason for return. You will receive an R.A. number, which you must obtain before shipping the merchandise back. Items must be returned in original unopened packaging. For damaged or incorrect items, include a photo with your email and you will receive a free return label.
Exclusions and restrictions
Wurkinstiffs does not accept returns on used or opened merchandise, sale items, mystery boxes, or face masks. Items must be new and unused in original unopened packaging. Sale items and mystery boxes are final sale and are not eligible for returns or exchanges. Face masks carry no warranty or guarantee.
Refunds
Once Wurkinstiffs warehouse receives your return, the correct item (in case of damaged or incorrect orders) will be shipped to you. Your refund will be issued to your original payment method within 10 business days.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return your item. The merchandise must be in original unopened packaging.
Do I have to pay for return shipping?
No. Wurkinstiffs provides free return shipping. You will receive a prepaid return label when you obtain your R.A. number from customer service.
What if I don't have my receipt?
You can still return an item if you have your order number or sales receipt. You will need to provide this proof of purchase when you email customer service for your R.A. number.
Can I return sale items?
No. Sale items are final sale and cannot be returned or exchanged.
What if my item arrived damaged or wrong?
Email customer service at [email protected] with a photo of the damaged or incorrect item. You will receive a free return label. Once the warehouse receives your return, the correct item will be shipped to you.
How long does a refund take?
Refunds are processed within 10 business days after the warehouse receives your return. The money will go back to your original payment method.
What if I received a gift with my order and want to return the item?
If you are returning an item that came with a free gift, you must return both the item and the gift unused. If the gift is not returned or has been used, you will be charged the full retail price for that gift.