Wood Finishes Direct allows you to return items within 30 days of purchase. Return shipping is not free and costs £6.99 per parcel. You can return items by carrier drop-off or by mail.
How returns work
You have two return methods available. You can use the DPD Local pickup returns portal for parcels up to 20kg, or you can mail items to a specified address. In both cases, you must fill in a returns form, print a returns label, package goods securely in original packaging where possible, and ensure your original order number is visible on the box.
Exclusions and restrictions
The following items cannot be returned: colour mixed products (custom or bespoke items), products with less than 3 months of expiry remaining, opened or used items, and damaged items. You may also return items to a physical store location if your order was placed online.
Refunds
Refunds are credited to your original payment method. The retailer does not publish a specific timeframe for when refunds will appear in your account.
Frequently asked questions
What is the return window at Wood Finishes Direct?
You have 30 days from purchase to return items. The retailer also offers a 30 day exchange window if you prefer to exchange rather than return.
Do I need a receipt to return items?
A receipt is not always required, but your original order number must be visible on the box for quick processing. This helps the retailer track your return efficiently.
How much does return shipping cost?
Return shipping costs £6.99 per parcel. This fee applies whether you use carrier drop-off or mail your return.
Can I return my online order to a store?
Yes. You can return items purchased online at a physical Wood Finishes Direct store location.
What items cannot be returned?
Colour mixed products, opened or used items, damaged items, and products with less than 3 months of expiry remaining cannot be returned. Colour mixed products are treated as custom or bespoke and are excluded from the standard return policy.
How long does it take to get a refund?
The retailer does not state how long refunds take to process. Your refund will be credited to your original payment method once processed.
What if my item breaks after 30 days?
If an item becomes faulty after the 30 day return window, manufacturer support is available. You should contact the retailer or manufacturer directly for warranty claims.