The Home Depot allows most items to be returned within 90 days of purchase. You can return items in store, by mail, or arrange a pickup for large items. Some categories have shorter return windows, and certain products cannot be returned at all.
How returns work
You can return items at any Home Depot store by bringing your receipt or shipping confirmation, the original payment method, and a valid ID. For online purchases, you can log into your account to initiate a return, print a mailing label, and drop the package at a UPS Access Point. For large or heavy items from online orders, you can arrange a pickup by calling 1-800-430-3376.
Exclusions and restrictions
The Home Depot does not accept returns on gift cards, store credits, whole house and stationary generators, utility trailers, cut flowers and floral arrangements, labor and delivery services, product samples (including paint, flooring, fabric, and wallpaper), tinted paint, custom and made-to-order products, and Design Center products (which can only be returned at Design Center locations). Some categories have shorter return windows: furniture and tractors allow 30 days, consumer electronics (televisions and computers) allow 30 days, multiple seasonal and outdoor items allow 7 days, major appliances allow 48 hours from delivery or pickup, and custom window coverings can only be exchanged (not returned) within 15 days.
Refunds
Refunds are issued to your original payment method or as store credit. In-store refunds for cash, debit card with PIN, check, store credit, gift card, and Pro Xtra dollars all require bringing your receipt. For items purchased with a Home Depot or Pro Xtra Credit Card or Commercial Account, you have an extended 365-day return window.
Frequently asked questions
Can I return items from an online order in a store?
Yes. You can return online purchases at any Home Depot store by bringing your shipping confirmation email, the credit card you used to purchase, and a valid ID. Alternatively, you can return by mail or arrange a pickup for large items.
What is the standard return window at The Home Depot?
Most items can be returned within 90 days of purchase. However, some categories have shorter windows: furniture and consumer electronics allow 30 days, several outdoor and seasonal items allow 7 days, and major appliances allow 48 hours from delivery or pickup.
Do I need my receipt to return an item?
For in-store returns, you should bring your receipt or shipping confirmation along with the original payment method and a valid ID. The retailer does not state whether a receipt is absolutely required in all cases.
Can I return gift purchases?
Gift returns can be brought to a store to receive store credit. The retailer does not state whether other refund forms are available for gifts.
What items cannot be returned?
Non-returnable items include gift cards, generators (whole house and stationary models), utility trailers, cut flowers and floral arrangements, services like labor and delivery, product samples, tinted paint, custom products, and Design Center products. Custom window coverings cannot be returned but can be exchanged for the same product within 15 days.
How long does it take to receive my refund?
The Home Depot does not publish refund timing information on its policy page.
Are there additional fees for returning items?
The policy indicates a 15 percent restocking fee applies conditionally, but the retailer does not specify which items or situations trigger this fee.