DiscountFilters.com allows returns within 365 days of purchase, with free return shipping included. Refunds are processed within 7 days of the retailer's inspection and can be issued to your original payment method or as merchandise credit.
How returns work
To return an item, you locate your order using the return form on DiscountFilters.com's return page, click the Return link, and answer a few questions about your return. The retailer provides a prepaid shipping label, so return shipping is free. Once the returned item is inspected, you receive your refund.
Exclusions and restrictions
Custom-made filters cannot be returned. Items from orders placed more than one year ago are also outside the return window and cannot be accepted. The retailer does not publish other exclusions or restrictions beyond these categories.
Refunds
Refunds are issued within 7 days after DiscountFilters.com inspects your returned item. You can choose to receive the refund to your original payment method or take the value as merchandise credit toward a future purchase.
Frequently asked questions
How long do I have to return something to DiscountFilters.com?
You have 365 days from the date of purchase to return an item. Orders placed more than one year ago are no longer eligible for return.
Do I have to pay to ship my return?
No. DiscountFilters.com provides free return shipping. You will not be charged a fee to send your item back.
What condition must my item be in to return it?
Your item must be returned in its original packaging. The retailer does not state other condition requirements beyond this.
Can I return custom-made filters?
No. DiscountFilters.com does not accept returns on custom-made filters.
How do I start a return?
Go to the return page on DiscountFilters.com and use the form to find your order. Click the Return link and answer a few questions to initiate your return.
How long does it take to get my refund?
Refunds are processed within 7 days after DiscountFilters.com inspects your returned item. The refund will be sent to your original payment method or issued as merchandise credit, depending on your choice.
Can I exchange an item instead of returning it?
You have 365 days to exchange items, the same as the return window. DiscountFilters.com does not state whether exchanges follow the same process as returns.