B&Q

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
Conditional
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
14 days for faulty items from verified sellers
Restocking fee
Not specified

B&Q allows you to return most items within 90 days of purchase for a refund to your original payment method. You must bring your receipt or order confirmation and the original payment method used. In-store returns are available for purchases made in-store, through Click and Collect, and for eligible online orders.

How returns work

You can return items in-store or by mail. For in-store returns, bring your receipt or order confirmation along with the original payment method you used to purchase the item. If you are returning a Click and Collect order in-store, you will also need to bring valid ID. For online purchases, you may arrange home collection, though this may incur a fee of up to £50.00. For items from verified sellers, contact the seller using the provided "Contact Seller" link and ensure the item is packaged ready for shipping.

Exclusions and restrictions

B&Q does not accept returns on cut to size or made to measure products, items with opened packaging after delivery for hygiene reasons, perishable items such as plants and turf, or certain hazardous items including those containing lithium, glass, ceramics, liquids, or chemicals. Additionally, large items from verified sellers exceeding 100x70x60 centimeters and heavy items exceeding 30 kilograms cannot be returned.

Refunds

Refunds are issued to the original payment method used for your purchase. For faulty items from verified sellers, the retailer processes refunds within 14 days. Note that faulty products may also be handled through repair or replacement rather than refund.

Frequently asked questions

How long do I have to return an item to B&Q?

You have 90 days from the date of purchase to return most items. This window applies to both refunds and exchanges.

Do I need a receipt to return something?

Yes. You must bring your receipt, order confirmation, or sales invoice when you return an item in-store. You should also bring the original payment method you used to make the purchase.

Can I return an online order in-store?

Yes, you can return eligible online purchases in-store if you bring your order confirmation and the original payment method. For Click and Collect orders, you will also need to bring valid ID.

What is the cost of returning items by mail?

B&Q offers home collection for online purchases. If you cannot return your item in-store, home collection may incur a fee of up to £50.00.

How long does it take to receive a refund?

B&Q does not publish a standard refund processing time for most items. However, for faulty items from verified sellers, refunds are processed within 14 days.

Can I return plants or perishable items?

No. B&Q does not accept returns on perishable products such as plants and turf because these items are liable to deteriorate or expire rapidly.

Are custom or made to measure items returnable?

No. Items that are cut to size or made to measure cannot be returned because they are customized to your individual requirements.

How you can return an item

  • In store , For in-store purchases, Click + Collect, and eligible online purchases
  • By mail , Home collection available for online purchases with possible fee

Step by step

  1. Bring receipt, order confirmation, or sales invoice with you
  2. Bring the original payment method used
  3. For Click + Collect returns, bring valid ID
  4. Contact seller using 'Contact Seller' link for verified seller items
  5. Package item ready for shipping if returning verified seller products in store

What you cannot return

  • Cut to size or made to measure products , Customized to individual requirements
  • Products with opened packaging after delivery , Hygiene or health reasons
  • Perishable products (plants, turf, etc.) , Liable to deteriorate or expire rapidly
  • Large items from verified sellers over 100x70x60cm , Size restriction
  • Heavy items from verified sellers over 30kg , Weight restriction
  • Items containing lithium, glass, ceramics, liquids, chemicals, or plants , Hazardous materials or prohibited items

How your refund comes back

You paid with Refund comes back as
Original payment method Refund issued to original payment method used for purchase

Warranty

Faulty products handled separately with potential for repair or replacement

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you can return your B&Q purchase to us, in its original condition, within 90 days
Exchange window days you can return your purchase in its original condition within ninety (90) days
Free return shipping If you're unable to return the item in person, contact us at 0333 014 3357 or email [email protected]. We may be able to arrange a home collection, though a fee of up to £50.00 may apply.
Return shipping fee a fee of up to £50.00 may apply
Receipt required just bring your receipt, order confirmation or sales invoice with you
Original packaging required return your purchase in its original condition
Refund method The original payment method
Refund processing days Your refund will be processed within 14 days of return validation.
In store return for online You can return these items to any B&Q store

Return policies for similar stores

Store Return window
The Home Depot return policy 90 days
DiscountFilters.com return policy 365 days
Earthbreeze return policy 60 days
Eastwood return policy 90 days
Garrett Wade return policy 90 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.