Eastwood

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
5-7 business days
Restocking fee
10%

Eastwood allows returns within 90 days of purchase for most items. You may return items by mail or in store at Eastwood Automotive Tools Store locations. Return shipping costs are your responsibility and will be deducted from your refund.

How returns work

You can return items by mail or in person. For mail returns, contact Customer Solutions by phone, email, or return form to request an RMA number, then ship your complete return with all parts and accessories to Eastwood using the RMA number. For in-store returns, bring your item with a receipt to any Eastwood Automotive Tools Store location.

Exclusions and restrictions

Books, DVDs, on-demand classes, thermometers, masks, respirators, and other PPE products are non-returnable. Custom-made products are subject to manufacturer policy. Abused, misused, or damaged equipment is not eligible for refund or replacement. Incomplete returns missing parts or accessories will not be accepted. Electrical components are subject to additional scrutiny and refund eligibility is communicated after inspection.

Refunds

Refunds are issued to your original payment method within 5 to 7 business days after inspection. A 10 percent restocking fee applies to returns. Return shipping costs are deducted from your refund amount.

Frequently asked questions

How long do I have to return something?

You have 90 days from purchase to return most items to Eastwood. This window applies to both returns and exchanges.

Do I need a receipt to return something?

Proof of purchase is required for returns. For in-store returns at Eastwood Automotive Tools Store locations, you must bring your receipt.

Who pays for return shipping?

You are responsible for return shipping costs. The shipping fee will be deducted from your refund.

How much will I lose to the restocking fee?

A 10 percent restocking fee applies to your return. This fee is deducted along with return shipping costs before your refund is processed.

When will I get my refund?

Eastwood will inspect your return and issue a refund to your original payment method within 5 to 7 business days after receiving it.

Can I return an online order in a store?

Yes. You can return items purchased online at any Eastwood Automotive Tools Store location if you have your receipt.

What if my item arrived damaged?

If your item was damaged during shipping, report it to the freight carrier immediately. For concealed damage discovered after opening, contact Customer Solutions for assistance.

How you can return an item

  • By mail , Contact Customer Solutions for RMA number; customer pays shipping
  • In store , With receipt at Eastwood Automotive Tools Store locations

Step by step

  1. Contact Customer Solutions by phone, email, or return form to request an RMA number.
  2. Include the RMA number with your return shipment.
  3. Ship the complete return with all parts and accessories to Eastwood.
  4. Eastwood inspects the item and issues credit or replacement within 5 business days.

Categories with their own return window

Category Window Note
Electrical components 90 days Subject to additional scrutiny upon return; refund eligibility communicated upon inspection

What you cannot return

  • Books , Non-returnable per policy
  • On-Demand Classes , Non-returnable per policy
  • DVDs , Non-returnable per policy
  • Thermometers , Non-returnable per policy
  • Masks , Non-returnable per policy
  • Respirators , Non-returnable per policy
  • PPE products , Non-returnable per policy
  • Custom-made products , Nonreturnable or subject to manufacturer policy
  • Abused, misused or damaged equipment , Not eligible for refund or replacement
  • Incomplete returns , Must include all parts and accessories

How your refund comes back

You paid with Refund comes back as
credit card Refund to original card

Returning without a receipt

Proof of purchase required for returns; in-store returns with receipt accepted at Eastwood locations

Exchanges

Within 90 days, may exchange for any reason for replacement or credit without restocking fee specified separately for exchanges

Damaged or defective items

Damaged during shipping should be reported to freight carrier immediately; contact Customer Solutions for concealed damage

Warranty

Beyond 90 days, warranty coverage provided; varies by product. Consumables not covered. Proof of purchase required.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Unless otherwise noted, products carry a 90-day 100% Satisfaction Guarantee If, within 90 days of receipt, you are dissatisfied with a purchase from Eastwood, you may return or exchange for any reason, and receive a refund, replacement or credit.
Exchange window days Unless otherwise noted, products carry a 90-day 100% Satisfaction Guarantee If, within 90 days of receipt, you are dissatisfied with a purchase from Eastwood, you may return or exchange for any reason, and receive a refund, replacement or credit.
Free return shipping Costs of return shipping are the responsibility of the customer but can be arranged when requesting the return and deducted from the value of the product.
Return shipping fee Costs of return shipping are the responsibility of the customer but can be arranged when requesting the return and deducted from the value of the product.
Restocking fee pct All Returns are subject to a 10% Restocking fee.
Receipt required Proof of purchase is required. If purchased at Eastwood Automotive Tools Stores, the unit may be returned to the store within the warranty period of the manufacturer.
Refund method Refunds should typically reflect back to the card used to make the original purchase within 5 to 7 business days depending on the entity that issued your card.
Refund processing days Refunds should typically reflect back to the card used to make the original purchase within 5 to 7 business days depending on the entity that issued your card.
In store return for online Returns with receipt may also be handled in any Eastwood Automotive Tools Store.
Trial period days Unless otherwise noted, products carry a 90-day 100% Satisfaction Guarantee If, within 90 days of receipt, you are dissatisfied with a purchase from Eastwood, you may return or exchange for any reason, and receive a refund, replacement or credit.

Return policies for similar stores

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.