Earthbreeze allows returns within 60 days of purchase. You can return items by mail after obtaining a return authorization from the company. Refunds are issued to your original payment method within 7–10 business days.
How returns work
To return an item, contact Earthbreeze at [email protected] to initiate the return process and receive return authorization. Once you have authorization, you may send the item back by mail.
Exclusions and restrictions
Subscription renewals cannot be refunded once they have been processed. If you wish to avoid a renewal charge, you must cancel your subscription at least 48 hours before the scheduled shipment. For items damaged or affected by quality issues, Earthbreeze offers replacements rather than refunds.
Refunds
Refunds are credited to the original payment method you used for your purchase. Processing takes 7–10 business days after the company receives and accepts your return.
Frequently asked questions
How long do I have to return something to Earthbreeze?
You have 60 days from purchase to return an item. Contact [email protected] to start your return and obtain authorization before sending anything back.
Can I try Earthbreeze products before committing?
Earthbreeze offers a 60-night trial period. This allows you to test the product before your purchase becomes final.
How do I return an item to Earthbreeze?
You must return items by mail. First, email [email protected] to request a return authorization. Once authorized, send the item back by mail according to the instructions provided.
When will I get my refund?
Refunds are processed within 7–10 business days after Earthbreeze receives and accepts your return. The money goes back to your original payment method.
Can I return a subscription renewal?
No. Once a subscription renewal has been processed, it cannot be refunded. To avoid a charge, you must cancel your subscription at least 48 hours before the scheduled shipment.
What if my item arrives damaged or defective?
Earthbreeze will send you a replacement for items that are damaged or have quality issues rather than issuing a refund.
Do I need a receipt to return something?
Earthbreeze's published policy does not state whether a receipt is required for returns. Contact [email protected] for clarification before sending back your item.