Pact

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Yes
Refund processing time
Not specified
Restocking fee
Not specified

Pact allows you to return most items within 30 days of purchase for a refund. Returns must be unworn and unwashed, and you can choose to drop off at a Happy Return Bar location for free or mail your return via UPS for a $3 fee.

How returns work

To return an item, you initiate the return online and then choose your return method. You can drop off your package at a Happy Return Bar location at no cost, or you can print a UPS label at home and drop it off with UPS for a $3 processing fee. All returns must be completed within 30 days of approval and items must be in original packaging.

Exclusions and restrictions

Clearance items are not eligible for return or exchange. Items that have been worn or washed cannot be returned. International orders have a longer return window of 60 days but are subject to a $20 USD restocking fee per return, and duties and taxes are not refunded.

Refunds

Pact does not publish specific information about refund processing times or the method by which refunds are issued.

Frequently asked questions

How long do I have to return my order?

You have 30 days from the date of approval to complete your return. If you placed an international order, you have 60 days instead.

Is return shipping free?

Return shipping is free if you drop off at a Happy Return Bar location. If you prefer to mail your return via UPS, there is a $3 processing fee.

Can I return items that I have already worn or washed?

No. Items must be unworn and unwashed to be eligible for return or exchange.

Can I return online orders in a Pact store?

Yes, you can return online orders at a Happy Return Bar location. You initiate the return online and then choose this drop-off option.

Are clearance items returnable?

No. Clearance items are not eligible for return or exchange.

Can I exchange an item instead of returning it?

Yes. Exchanges are accepted within 30 days for items that are unworn, unwashed, and in original packaging.

Will I be refunded for duties and taxes on an international order?

No. Duties and taxes are not refunded on international returns. Additionally, international returns are subject to a $20 USD restocking fee per return.

How you can return an item

  • Carrier drop off , Drop off at Happy Return Bar location
  • By mail , Print label at home, drop off with UPS; $3 processing fee

Step by step

  1. Initiate a return online.
  2. Choose to drop off at Happy Return Bar or mail via UPS.
  3. Complete return within 30 days of approval.

Categories with their own return window

Category Window Note
International orders 60 days $20 USD restocking fee per return; duties and taxes not refunded

What you cannot return

  • Clearance Items , Not eligible for return or exchange
  • Worn or washed items , Must be unworn and unwashed

Exchanges

Exchanges accepted within 30 days for unworn, unwashed items in original packaging

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We accept returns or exchanges that are unworn, unwashed and in the original packaging within 30 days of purchase.
Exchange window days We accept returns or exchanges that are unworn, unwashed and in the original packaging within 30 days of purchase.
Free return shipping Drop off at a Happy Return Bar location near you (we'll find your closest option when you start your return). Box-free, label-free, hassle-free, and contact-free (FREE)! OR Print a label at home, package and drop off with UPS ($3 Processing fee).
Return shipping fee Print a label at home, package and drop off with UPS ($3 Processing fee).
Original packaging required We accept returns or exchanges that are unworn, unwashed and in the original packaging within 30 days of purchase.
In store return for online Drop off at a Happy Return Bar location near you (we'll find your closest option when you start your return).

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.