Viviscal Hair Growth Program allows returns within 30 days of purchase by mail. You must contact customer service to request a return, and the product must be in original condition and packaging.
How returns work
To return a purchase, you must first contact Viviscal Hair Growth Program customer service using their email form or by phone at 888-444-9073 to request a return authorization. Returns are processed by mail only. In-store returns are not available for online orders.
Exclusions and restrictions
Products purchased at a retail store location must be returned to that same retail location, not by mail to the company. The retailer does not publish a list of other non-returnable item categories.
Refunds
Once your return is accepted and processed, your refund will be issued within 5 to 7 days. The product must arrive in original condition and packaging to qualify for refund processing.
Frequently asked questions
How long do I have to return a Viviscal purchase?
You have 30 days from the purchase date to return your product. The product must be in original condition and packaging when returned.
Can I return items to a Viviscal retail store?
In-store returns are not available for online orders. If you purchased the product at a retail store location, you must return it to that same store. For online purchases, you must return by mail.
How do I start a return?
Contact Viviscal Hair Growth Program customer service using their email form or by calling 888-444-9073 to request a return. They will provide you with return instructions.
How long does it take to get my refund?
After your return is accepted and processed by the retailer, your refund will be issued within 5 to 7 days.
Can I exchange a product instead of returning it?
Yes, you can exchange your product for a different one within 30 days of purchase. The product must be in original condition and packaging, just as with returns.
Does the original packaging need to be included?
Yes, the product must be returned in its original packaging. Items not in original packaging may not qualify for return processing.