Airvape allows returns within 15 days of delivery if items are in original packaging and you have your receipt. Return shipping is not free and the cost will be deducted from your refund.
How returns work
To return an item, you must ship it back at your own expense using a trackable shipping service. After the retailer receives your return, they will inspect it and send you an email notifying you whether your return has been approved or rejected.
Exclusions and restrictions
Airvape does not accept returns on gift cards, items that show damage or missing parts not caused by retailer error, or items used more than 15 days after delivery. For defective or damaged items, contact support about exchanges for the same item rather than refunds.
Refunds
Approved refunds are credited to your original payment method. The return shipping fee you paid is deducted from the refund amount. The retailer does not specify the exact number of days for refund processing.
Frequently asked questions
Do I need a receipt to return something to Airvape?
Yes. You must provide your receipt or proof of purchase to complete a return.
How long do I have to return an item?
You have 15 days from delivery to return your item.
Does Airvape pay for return shipping?
No. You must pay to ship the item back using a trackable service. The return shipping cost will be subtracted from your refund.
Does the item have to be in original packaging?
Yes. Items must be returned in original packaging.
If I bought something as a gift, can I return it?
Gift purchases are handled differently than regular purchases. If you bought an item as a gift, the return will be issued as a gift certificate rather than a refund to the original payment method.
What if my item arrived damaged or defective?
Contact Airvape support about damaged or defective items. The retailer offers exchanges for the same item rather than refunds in these cases.
When will I get my refund?
The retailer does not publish a specific timeline for when refunds are processed after approval.