Central Vapors allows returns within 30 days of purchase by mail, with prepaid shipping provided at no cost. The retailer processes refunds promptly upon receipt and inspection of your item. Exchanges are also available for certain products if you are dissatisfied.
How returns work
To return an item, you must submit a return request online or contact Central Vapors support and specify whether you want a refund or replacement. The retailer will email you a prepaid shipping label. You then ship your item using that label and receive your refund or replacement once the retailer receives and inspects it.
Exclusions and restrictions
Wholesale and bulk e-juice purchases are not eligible for return. Hardware and electronic devices must be in new, unopened condition to qualify. E-liquids must have at least 75 percent of the original content remaining. If an item arrives damaged or defective, you should notify Central Vapors immediately for prioritized correction at no cost.
Refunds
Central Vapors processes refunds promptly once the retailer receives and inspects your returned item. The retailer does not publish the number of business days this inspection takes.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to submit a return request or exchange request. For exchanges, your original item must be returned within 30 days or you may be charged.
Do I have to pay for return shipping?
No. Central Vapors provides a prepaid shipping label via email, so return shipping is free.
Can I return e-liquid?
Yes, e-liquids are returnable within 30 days if at least 75 percent of the original content remains. You can request a refund or exchange if you are dissatisfied with the flavor.
What condition must hardware be in to return it?
Hardware and electronic devices must be in new, unopened condition to be eligible for return within the 30-day window.
What if my item arrives damaged?
Notify Central Vapors immediately if your item is damaged or defective. The retailer will prioritize correction at no additional cost to you. Incorrect or defective items are eligible for return.
Can I exchange items instead of getting a refund?
Yes. You can request an exchange for e-liquids if you are dissatisfied with the flavor, or for hardware in new unopened condition. The replacement is issued upon approval, and you must return the original within 30 days.
Are bulk e-juice purchases returnable?
No. Wholesale and bulk e-juice purchases are not eligible for return per Central Vapors policy.