Vineyard Vines allows returns within 60 days of purchase, with free return shipping available. You can return items by mail, at a carrier drop-off location, or in most retail stores.
How returns work
To start a return, click the return link on the Vineyard Vines website and provide your order ID and shipping zip code. You can then choose to drop off your package at a UPS store with a pre-paid label or at a Happy Returns location using a QR code. Alternatively, you may return online orders in person at most Vineyard Vines retail locations.
Exclusions and restrictions
Several categories of items are not returnable. Final sale merchandise includes Whale of a Sale items marked 50% off, clearance items, outlet final sale items, customized items, Whalehouse purchases, and Sample Sale purchases. Gift cards are also non-returnable. Additionally, items showing damage from normal wear, accident, or misuse are not accepted. Sale items and outlet merchandise have a shorter return window of 30 days instead of 60.
Refunds
Refunds are issued in your original form of payment or as merchandise credit. Credit card refunds are applied immediately after drop-off. For cash purchases made in store, returns to an online fulfillment center are credited as a gift card, while returns to a retail store receive the original payment method. Refunds typically process within 3 to 5 business days.
Frequently asked questions
How long do I have to return my purchase?
You have 60 days from purchase to return most items. However, sale items and outlet merchandise have a shorter return window of 30 days. Final sale items, including clearance and Whale of a Sale purchases, cannot be returned.
Do I have to pay for return shipping?
No. Vineyard Vines provides free return shipping. You can drop off your return at a UPS store with a pre-paid label or at a Happy Returns location with a QR code.
Can I return an online order to a Vineyard Vines store?
Yes. Most Vineyard Vines retail locations accept returns of online orders. Contact the store directly to confirm.
Do I need my receipt to return an item?
A receipt is not always required, but it helps. If you return an item without a receipt, it will be processed as merchandise credit at the last retail value. Returns without receipts may take longer and require additional information.
When will I get my refund?
Refunds typically process within 3 to 5 business days after you drop off your return. Credit card refunds are applied immediately upon drop-off and will appear in your account within that timeframe.
Can I return customized or gift items?
No. Customized items are final sale and cannot be returned. Gift cards are also non-returnable.
What if my item is damaged or defective?
Items classified as faulty because they are not standard quality or do not match their description may be eligible for return. However, damage resulting from normal wear, accident, or misuse is not accepted.