VaporDNA allows returns within 45 days of purchase on most items. A 15 percent restocking fee applies to non-defective returns, and you are responsible for return shipping costs unless the item is defective.
How returns work
To return an item, email VaporDNA to initiate a return request. Include your order number, name, address, phone number, and reason for return. If the merchandise is damaged or defective, you may be asked to provide photos or video evidence. Once VaporDNA approves your return, you will receive shipping directions and should send the item back according to those instructions.
Exclusions and restrictions
VaporDNA does not accept returns on consumable items including e-liquids, coils, pods, cartridges, disposables, and batteries; these are all sales final unless the item is defective. Clearance items are also all sales final and eligible only for store credit if defective. Promotional items are final sale, with refunds limited to the amount you paid, and defective promotional items are not replaced.
Refunds
Refunds are issued to your original payment method (credit card or debit card) or as store credit. The retailer does not state a specific timeframe for when refunds appear in your account.
Frequently asked questions
What is the return window at VaporDNA?
You have 45 days from purchase to return an item. After that window closes, returns are not accepted.
Do I have to pay for return shipping?
You are responsible for return shipping costs on non-defective items. If the item is defective, the retailer does not state whether return shipping is free.
What is the restocking fee?
VaporDNA charges a 15 percent restocking fee on non-defective returns. This fee does not apply to defective items.
Can I return e-liquids or coils?
No. E-liquids, coils, pods, cartridges, disposables, and batteries are consumable items and are all sales final unless they are defective.
Do I need a receipt to return an item?
You do not need a physical receipt. VaporDNA requires your order number to initiate a return request.
How will I receive my refund?
Refunds are issued to your original payment method (credit card or debit card) or as store credit, at the retailer's discretion.
Can I return clearance or promotional items?
Clearance items and promotional items are final sale. If a promotional item is defective, you may receive a refund of the amount you paid or store credit only, and the item will not be replaced.