vapesourcing

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
2 business days after item received and verified
Restocking fee
Not specified

Vapesourcing allows returns within 30 days of purchase for most items, though the return process requires you to contact customer service and pay for return shipping yourself. Certain product categories like mods and batteries carry extended warranty coverage of 3 months, while opened or used items cannot be returned for sanitary and safety reasons.

How returns work

You must initiate a return by emailing customer service at [email protected] with your order details, item codes, and reason for return. The retailer will respond within 24 hours with a return address. You are responsible for paying the cost of shipping your item back to that address.

Exclusions and restrictions

Opened or used items cannot be returned. Additionally, prefilled cartridges, e-juice, atomizers, disposable vapes, replacement pods, replacement coils, spare parts (such as drip tips and o-rings), hemp products, and rechargeable batteries are not covered under the 30-day return guarantee or the 3-month warranty. Items that are artificially damaged, damaged due to user error, lost, stolen, or have modified hardware are also excluded from warranty coverage.

Refunds

Once your returned item is received and verified, Vapesourcing will process your refund within 2 business days. You can choose to receive your refund to your original payment method (such as a credit card) or as a credit to your store wallet. Return shipping fees are non-refundable.

Frequently asked questions

How long do I have to return an item?

You have 30 days from purchase to initiate a return. However, if an item arrives damaged or dead on arrival, you have 7 days to contact customer service. For defective or mismatched items requiring an exchange, you must contact the retailer within 7 days.

Do I have to pay for return shipping?

Yes. Return shipping costs are your responsibility and are non-refundable. You must pay to ship your item back to the address provided by customer service.

What items cannot be returned?

Opened or used items cannot be returned for sanitary reasons. Additionally, prefilled cartridges, e-juice, atomizers, disposable vapes, replacement pods, replacement coils, spare parts, hemp products, and detachable batteries are not returnable. Items damaged due to user error, artificial damage, modification, or loss are also excluded.

How long does it take to get my refund?

Refunds are processed within 2 business days after your returned item is received and verified by Vapesourcing. The refund will go to your original payment method or your store wallet, depending on which option you choose.

Do mods and batteries have a longer warranty?

Yes. Mods and detachable batteries (excluding those in disposable vapes) are covered by a 3-month warranty from the purchase date. This warranty covers dead on arrival and defective items but does not cover user damage, modification, or loss.

What if my item arrives damaged or broken?

You have 7 days to contact customer service at [email protected] with photos or video of the damage. The retailer will review your case and may offer either a reshipment or a refund. This guarantee applies to disposable kits, items with broken glass or screens, and non-working items on first use.

Do I need a receipt to return an item?

The retailer states that a receipt is required conditionally, though specific details about when it is or is not needed are not published.

How you can return an item

  • By mail , Customer contacts service and receives return address

Step by step

  1. Contact customer service via [email protected] with order details.
  2. Provide order number, item code(s), and reason for return.
  3. Customer service will review and offer return address within 24 hours.
  4. Ship item back to provided address at customer expense.

Categories with their own return window

Category Window Note
Batteries (Detachable Battery of Disposable Vape excluded) 90 days 3 months warranty from purchase date
Mods 90 days 3 months warranty from purchase date
Dead on Arrival items 7 days Disposable kits, glass/screen broken, damaged items, non-working on first use

What you cannot return

  • Opened or used items , For sanitary and safety purposes
  • Prefilled cartridges , Not applicable in 30-day guarantee
  • E-juice , Not applicable in 30-day guarantee
  • Atomizers (RDA & Tanks) , Not covered under 3-month warranty
  • Disposable Vape , Not covered under 3-month warranty
  • Detachable Rechargeable Battery of Disposable Vape , Not covered under warranty
  • E-Liquids , Not covered under 3-month warranty
  • Replacement Pods , Not covered under 3-month warranty
  • Replacement Coils , Not covered under 3-month warranty
  • Spare Parts (Drip Tips, Glasses, O-Rings, tools) , Not covered under 3-month warranty
  • Hemp Products , Not covered under 3-month warranty
  • Rechargeable Batteries , Not covered under 3-month warranty
  • Artificially damaged items , Not covered under warranty
  • User error damage , Not covered by warranty
  • Lost/Stolen device , Not covered by warranty
  • Smashed devices , Not covered by warranty
  • Broken Lanyard Slot , Not covered by warranty
  • Modified hardware , Voids warranty

How your refund comes back

You paid with Refund comes back as
Original payment method (credit card, etc.) Refund to original payment method
Store wallet / VapeSourcing account Store wallet credit

Exchanges

Contact customer service within 7 days for defective, broken, or mismatched items. Provide order number, product name, serial number, photos/video. Processing time 3-5 business days after item received. Customer pays return shipping.

Damaged or defective items

7-day DOA guarantee for damaged/defective items. Contact [email protected] with photos/video for review and possible reshipment or refund.

Warranty

3-month warranty on batteries and mods from purchase date. Does not cover atomizers, disposables, e-liquids, coils, spare parts, or user damage. Hardware modification voids warranty.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days 30 Day Unconditional Refund Guarantee for Unopened & Unused Items
Exchange window days If you meet any of the above situation, please contact Customer Service within 7 days of receiving your order
Free return shipping The return shipping fee is the customers responsibility and is non-refundable in such cases.
Return shipping fee The return shipping fee is the customers responsibility and is non-refundable in such cases.
Receipt required The order number.
Refund method By default, our service team will issue refund to your original payment method within 2 business days.
Refund processing days By default, our service team will issue refund to your original payment method within 2 business days.

Return policies for similar stores

Store Return window
Walgreens return policy 30 days
Airvape return policy 15 days
ATTITUDE return policy Not specified
Blueland return policy 100 days
Central Vapors return policy Not specified
Chemist4U return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.