Toolstoday allows returns and exchanges within 180 days of purchase. You can request a return authorization online through your account or by contacting customer service, then ship your item back for a refund or exchange.
How returns work
To return an item, log into your account and visit the My Orders section to request a return authorization number, or contact customer service directly with your order details. After you receive an email with your authorization number and return instructions, ship the package to Toolstoday.
Exclusions and restrictions
Power tools, CNC machines, and direct ship items are covered by manufacturer warranty rather than Toolstoday's return policy. For these categories, you are responsible for return shipping and restocking fees. The retailer does not publish a list of other product exclusions.
Refunds
Refunds are issued as a credit to your account or as an exchange for another item. If an item is defective, Toolstoday covers return and replacement shipping. For non-defective returns of items that originally qualified for free shipping, you pay the original shipping cost. The retailer does not state when refunds are processed.
Frequently asked questions
How long do I have to return something to Toolstoday?
You have 180 days from your purchase to return or exchange an item. This same 180-day window applies to exchanges as well.
Do I have to pay for return shipping?
It depends on your item. If your item is defective, Toolstoday pays for return and replacement shipping. For non-defective returns, you pay return shipping costs. If your original item qualified for free shipping, you pay that original shipping amount.
Can I return an item without a receipt?
Yes. If you are a guest customer without an account, contact Toolstoday by phone or email with your order number and return details to start the return process.
How do I start a return if I have an account?
Log into your account and go to the My Orders section to request a return authorization number. You will receive an email with your authorization number and return instructions.
What about power tool returns?
Power tools and CNC machines are covered by manufacturer warranty, not Toolstoday's return policy. You are responsible for paying return shipping and restocking fees for these items.
Can I exchange instead of getting a refund?
Yes. You can choose to exchange your item for another product within 180 days, or you can request a refund.
How will I get my refund?
Toolstoday issues refunds as a credit to your account or as an exchange for another item. The retailer does not specify how long the refund takes to appear.