Toolstation allows returns within 30 days of purchase for most items. You can return items in store, by mail, or arrange a pickup collection. Items must be in original packaging and accompanied by proof of purchase.
How returns work
You can return items to your nearest Toolstation store with the original packaging and proof of purchase. Alternatively, you can arrange for Toolstation to collect the item (a £9 fee applies for unwanted items, though collection is free for faulty, damaged, or incorrectly sent items). You may also return items by mail if you package them suitably to prevent damage in transit.
Exclusions and restrictions
Boilers, boiler parts, used macerators, toilets, and dirty water pumps cannot be returned under the 30-day policy. Bespoke items that have been cut, mixed, personalised, or made to order cannot be returned unless faulty. Petrol products must be drained and aired for 48 hours before return for safety reasons. Items delivered directly from suppliers require collection by the supplier rather than return to Toolstation stores. The retailer does not publish other general exclusions.
Refunds
Refunds are issued to your original payment method: debit or credit card refunds go back to your card, PayPal purchases refund to your PayPal account, and in-store cash or card purchases are refunded in store after the supplier processes the return. Refunds typically take 3 to 10 working days depending on your payment method, though supplier-collected items may take up to 14 days.
Frequently asked questions
Can I return an item without a receipt?
Toolstation recommends having your receipt, invoice, or order reference for verification. Proof of purchase may be required, though the retailer does not specify whether returns are refused without one.
What is the return time limit?
You have 30 days from purchase to return most items for a refund or exchange. For faulty or defective items, you have up to 12 months to request a refund, replacement, or repair (where available).
Can I return items bought online in a Toolstation store?
Yes, you can return online purchases to your nearest Toolstation store. Bring the item in its original packaging and your proof of purchase.
Do I have to pay for return shipping?
Return shipping is free for faulty, damaged, or incorrectly sent items. For unwanted items, a £9 collection or shipping fee applies. Items delivered directly from suppliers incur a £9 collection fee for unwanted returns.
Can I exchange an item instead of getting a refund?
Yes, exchange is available within 30 days for unused items in original packaging. Exchanges are also available for faulty items within 12 months of purchase.
How long does a refund take?
Most refunds take 3 to 10 working days depending on your payment method. Refunds for items collected by the supplier may take up to 14 days.
Are there items I cannot return?
Boilers, boiler parts, used macerators, toilets, and dirty water pumps are not returnable. Bespoke or made-to-order items cannot be returned unless faulty. Petrol products must be drained and aired for 48 hours before return.