Tommy Bahama

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
45 days
Free return shipping
Yes
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
up to 7 business days
Restocking fee
Not specified

Tommy Bahama allows returns within 45 days of purchase for most items. You can return items by mail with a prepaid label, drop off at a carrier location, or return in store instantly. Items must be in original packaging and unworn unless there is a manufacture defect.

How returns work

You have three return routes. You can return by mail using a prepaid label obtained from your account order history or through Guest Services, then drop the package at FedEx or USPS. You can also drop off at a carrier location after affixing the prepaid label yourself. Alternatively, you can return items instantly in store at any Tommy Bahama retail location.

Exclusions and restrictions

Outlet swimwear cannot be returned or exchanged. Worn and washed products are not returnable unless the damage is due to a manufacture defect. Women's swimwear returns must include all tags and an intact hygienic liner. Outlet store items are exchangeable only for equal or greater value within 30 days, with no refunds offered.

Refunds

Refunds are issued to your original form of payment. Processing takes up to 7 business days after the retailer receives your return. Free return shipping is provided via prepaid label.

Frequently asked questions

How long do I have to return something?

You have 45 days from purchase to return most items. Exchanges at retail stores are also available within 45 days. Outlet store items have a shorter window of 30 days for exchanges only, with no refunds permitted.

Do I need a receipt to return?

A receipt is not strictly required. If you do not have an account, you can use your order number and ZIP code to locate your return label through Guest Services.

Can I return my online order in a Tommy Bahama store?

Yes. You can return online orders at any Tommy Bahama retail location and receive instant returns and exchanges.

Is return shipping free?

Yes. Tommy Bahama provides a prepaid return label that you can print or email from your account, or obtain through Guest Services.

What if my item was damaged by the manufacturer?

Worn and washed products are accepted for return if the damage is due to a manufacture defect. You will need to document the defect when you initiate your return.

Can I return swimwear?

Women's swimwear can be returned within 45 days if all tags are present and the hygienic liner is intact and unworn. Outlet swimwear cannot be returned or exchanged under outlet policy.

When will I get my refund?

Refunds are processed to your original form of payment within up to 7 business days after Tommy Bahama receives your return.

How you can return an item

  • By mail , prepaid return label via account or Guest Services
  • Carrier drop off , FedEx, USPS after affixing prepaid label
  • In store , instant returns and exchanges at retail locations

Step by step

  1. Log into My Account and click Order History to print or email your return label.
  2. Remove or cover all previous shipping labels and affix the return shipping label.
  3. Drop the package at FedEx, USPS, or a carrier location.

Categories with their own return window

Category Window Note
Women's swimwear 45 days must have all tags and hygienic liner intact
Outlet store items 30 days exchanges only for equal or greater value; no refunds

What you cannot return

  • Outlet swimwear , outlet policy prohibits returns or exchanges
  • Worn and washed products without defect , must be unworn and unwashed unless due to manufacture defect

How your refund comes back

You paid with Refund comes back as
original form of payment refund to original payment method

Returning without a receipt

order number and ZIP code can be used to find return label without account

Exchanges

exchanges available within 45 days at retail stores; outlet exchanges within 30 days for equal or greater value

Damaged or defective items

worn and washed products accepted if damage is due to manufacture defect

Gift returns

promotional gifts with purchase must be returned for full refund; may be kept if order spend still qualifies after return

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We will accept returns of unworn, unwashed, or defective merchandise within 45 days of purchase for a full refund.
Exchange window days Products that are unworn, unwashed, and in the original packaging can be exchanged for product of equal or greater value within 30 days of purchase at any Tommy Bahama Outlet store.
Free return shipping Returns are always free using the prepaid return shipping label on orders shipped to the U.S. or Canada.
Receipt required The original sales receipt is required in our retail locations.
Original packaging required Items must be in the condition you received them, in the original packaging, and with all the original tags attached.
Refund method Promotional Gifts with Purchase must be returned to receive a full refund to your original form of payment.
Refund processing days Once your return is received at our facility, processing of your return may take up to 7 business days.
In store return for online Come into our stores for instant returns and exchanges.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.