Tillys allows returns within 30 days of purchase. You must have your receipt and return items in original packaging. Refunds go back to your original payment method within 1 to 2 billing cycles.
How returns work
You can return items in store with your receipt and original payment card, or by mail using a Tillys return label. For mail returns, you may drop your package at USPS locations or request free carrier pickup through the USPS website. When you initiate a return online, you will receive a return label and tracking number.
Exclusions and restrictions
Bikes, surfboards, paddleboards, snowboards, and snowboard boots and bindings must be returned by mail only, not in store. For warranty claims on sunglasses and watches, you must contact the manufacturer directly. Tillys does not publish a broader list of non-returnable items beyond these categories.
Refunds
Refunds are issued to your original payment method within 1 to 2 billing cycles. If you paid with a gift card, you receive store credit as a Tillys Gift Card instead. If you purchased through Amazon or TikTok and return in store, you may receive store credit, though original payment refunds apply for mail returns.
Frequently asked questions
How long do I have to return something to Tillys?
You have 30 days from the date of purchase to return items. Items must be in original packaging and you must have your receipt.
Do I need a receipt to return items?
Yes, a receipt is required for all returns. If you made an online purchase and do not have your receipt, you can request a new one from Tillys.
Can I return an online order in a Tillys store?
Yes, you can return online orders in store. Bring your receipt and the original payment card you used for the purchase. However, certain items like bikes, surfboards, paddleboards, and snowboards must be returned by mail only.
How much does it cost to return items by mail?
Mail returns cost $6.95. In-store returns are free. You can drop off your package at USPS locations or request free carrier pickup through the USPS website.
When will I receive my refund?
Refunds are processed within 1 to 2 billing cycles and returned to your original payment method. If you paid with a gift card, the refund is issued as store credit on a new Tillys Gift Card.
Can I exchange items instead of returning them?
Online purchases cannot be exchanged online. You must return the item and place a new order. However, you can exchange items in store at local Tillys locations if the original purchase was online.
Why can't I return a snowboard in store?
Snowboards, as well as snowboard boots and bindings, must be returned by mail only. Bikes, surfboards, and paddleboards are also mail-only returns.