SurfStitch

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Not specified
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
typically within 10 business days
Restocking fee
Not specified

SurfStitch allows you to return most items within 30 days of purchase. Items must be returned in original packaging. Returns are processed by mail, with refunds typically issued within 10 business days.

How returns work

You can request a return through your SurfStitch account at https://surfstitch.com/account by clicking Request return. If you do not have a registered account, you can use the link in your order confirmation email. If you are unable to request a return online, you may email [email protected]. After your request is approved, SurfStitch will provide you with return instructions to mail your item back.

Exclusions and restrictions

SurfStitch does not accept returns on underwear or swimwear with a broken hygiene seal, opened beauty products or cosmetics, personalised or customised items, bulky or oversized items, or items marked as Final Sale. These exclusions are based on health and safety concerns, the nature of customised goods, shipping limitations, or the final sale designation.

Refunds

For change-of-mind returns, you receive store credit by default. If an item is faulty or you are entitled to a refund under Australian Consumer Law or New Zealand Consumer Guarantees Act, you can receive a refund to your original payment method instead. Refunds are typically processed within 10 business days of SurfStitch receiving your return.

Frequently asked questions

How long do I have to return an item to SurfStitch?

You have 30 days from purchase to request a return. You must initiate the return request within this window, and items must be in original packaging.

Do I need my receipt to return something?

You do not need a physical receipt. You can access your order information online using the link in your order confirmation email, even without a registered account.

What refund method does SurfStitch use?

For standard returns, you receive store credit. If an item is faulty or you qualify for a refund under consumer protection laws, SurfStitch will refund you to your original payment method instead.

When will I receive my refund?

Refunds are typically processed within 10 business days of SurfStitch receiving your returned item. The time for the refund to appear depends on your payment method.

Can I return swimwear or underwear?

Swimwear and underwear can only be returned if the hygiene seal is intact. Items with a broken hygiene seal cannot be accepted for health and safety reasons.

Can I return beauty products?

Beauty products and cosmetics cannot be returned if they have been opened. SurfStitch restricts these returns for health and safety reasons.

What if my item is damaged or defective?

If your item is faulty, you are entitled to repair, replacement, or refund under Australian Consumer Law or New Zealand Consumer Guarantees Act. SurfStitch may request photos or additional information about the damage.

How you can return an item

  • By mail , Instructions provided after return request approval

Step by step

  1. Navigate to your account at https://surfstitch.com/account and click Request return.
  2. Use order confirmation email link if account not registered.
  3. Email [email protected] if unable to request online.
  4. Follow return instructions provided after request approval.

What you cannot return

  • Underwear or swimwear with broken hygiene seal , health, hygiene or safety reasons
  • Opened beauty products or cosmetics , health, hygiene or safety reasons
  • Personalised or customised items , nature of item
  • Bulky or oversized items , standard return shipping does not apply
  • Final Sale items , marked as non-returnable

How your refund comes back

You paid with Refund comes back as
original payment method refund to original payment method for faulty items or consumer law requirements
store credit store credit as default for change-of-mind returns

Returning without a receipt

Can access order online from confirmation email link without account registration

Damaged or defective items

Entitled to repair, replacement or refund under ACL or CGA. Photos or info may be requested.

Warranty

Policy limited by Australian Consumer Law and New Zealand Consumer Guarantees Act protections

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We accept change-of-mind returns on most items within 30 days of delivery.
Original packaging required with all original packaging, tags and hygiene seals (where applicable) intact.
Refund method approved refunds may be issued as store credit. If you prefer a refund to your original payment method, please indicate this in your return request.
Refund processing days Refund timing depends on your payment provider but is typically within 10 business days of approval.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.