Showpo

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Showpo allows returns within 30 days of purchase in the United States. Items must be returned in original packaging. The retailer provides a return label or disposal instructions for mail returns.

How returns work

To return an item, you submit a return request through Showpo's Returns Portal. For faulty items, you select 'Faulty' as the reason and upload clear images of the damage or defect. The retailer then provides either a return label for mail return or disposal instructions.

Exclusions and restrictions

Showpo does not accept returns on cosmetics and beauty products, hair accessories, hosiery, hats, lingerie, earrings, swimwear without a hygiene seal, or adult toys. Additionally, sale items are returnable only for store credit, not for refunds.

Refunds

Refunds are issued to your original payment method or as store credit. For faulty items covered by Australian Consumer Law, you may choose a replacement, refund, or store credit. Faulty items receive free return shipping.

Frequently asked questions

How long do I have to return an item to Showpo?

You have 30 days from purchase to submit a return request. Items must be returned in their original packaging.

Do I have to pay for return shipping?

Return shipping costs depend on your situation. For faulty items, Showpo provides free return shipping. For other returns, the retailer provides either a return label or disposal instructions when you submit your return request.

Can I return sale items?

Sale items are returnable, but only for store credit. You cannot receive a refund for sale items.

Do I need a receipt to return something?

A receipt may be requested to verify your purchase, but it is not always required.

What if my item arrived damaged or defective?

Faulty items are covered by Australian Consumer Law. You can choose a replacement, a refund, or store credit. Faulty items qualify for free return shipping.

What items cannot be returned?

Showpo does not accept returns on cosmetics and beauty products, hair accessories, hosiery, hats, lingerie, earrings, swimwear without a hygiene seal, or adult toys.

Can I exchange an item instead of returning it?

You have 30 days to request an exchange. Submit your exchange request through the Returns Portal, and Showpo will provide instructions for returning the original item.

How you can return an item

  • By mail , Return label provided or disposal instructions given

Step by step

  1. Submit return request through the Returns Portal.
  2. For faulty items, select 'Faulty' as the reason and upload clear images.

Categories with their own return window

Category Window Note
Sale items Not specified Only returnable for store credit, not refunds

What you cannot return

  • Cosmetics/Beauty products , Excluded goods
  • Hair accessories , Excluded goods
  • Hosiery , Excluded goods
  • Hats , Excluded goods
  • Lingerie , Excluded goods
  • Earrings , Excluded goods
  • Swimwear without hygiene seal , Excluded goods
  • Adult toys , Excluded goods

Returning without a receipt

Receipt may be requested to verify purchase but not always required

Damaged or defective items

Faulty items covered by Australian Consumer Law; choose replacement, refund, or store credit with free return shipping

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days The request is made within 30 days of delivery and complies with the return option selected.
Exchange window days Days 22–30 after delivery:Instant Exchange or 100% Store Credit
Free return shipping If the product is confirmed defective, you may choose a replacement, refund, or store credit. We will either provide a return label or instruct you on how to dispose of the item.
Receipt required You can provide satisfactory proof of purchase (if requested)
Original packaging required The item is in saleable condition (unworn, unused, with original packaging and tags attached, and seals unbroken)
Refund method Refunded to the original payment method.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.