SHOW ME YOUR MUMU allows returns within 30 days of purchase. You must return items in original packaging and pay an $8 return shipping fee. Refunds go back to your original form of payment.
How returns work
To return an item, click the link to start a return or exchange through the retailer's website. Once initiated, you will drop off your package at the Post Office. The $8 return shipping fee applies to all returns sent by mail.
Exclusions and restrictions
Items marked Final Sale cannot be returned, exchanged, or credited in any form. Items marked Exchange or Store Credit Only are not eligible for refunds. Swimwear with the protective liner removed will not be accepted. For shoes, the original box must be returned undamaged. You must notify the retailer within 30 days if an item arrives damaged or defective.
Refunds
Refunds are issued to your original form of payment. If you purchased with a gift card, the retailer will send a new gift card to your email instead. The retailer does not publish a specific timeline for when refunds appear in your account.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return or exchange most items. This window also applies to shoes and damaged or defective items. Items must be returned within this timeframe to be eligible.
What is the return shipping cost?
Returns by mail cost $8 in shipping fees. You drop off the package at the Post Office. This fee is deducted from your refund.
Do I need the original packaging?
Yes. Items must be returned in original packaging. For shoes, the original box must be undamaged. Items that do not meet packaging requirements may not be accepted.
How will I get my refund?
Refunds go back to your original form of payment. If you paid with a gift card, the retailer sends a new gift card to your email instead. The retailer does not specify how many days the refund takes to process.
Can I return swimwear?
Swimwear can be returned within 30 days, but only if the protective liner is still in place. Items with the protective liner removed will not be accepted.
What does 'Final Sale' mean?
Items marked Final Sale cannot be returned, exchanged, or credited. These items are excluded from all return options.
Can I exchange instead of returning for a refund?
Yes. You have 30 days to exchange items (except those marked Final Sale or Exchange or Store Credit Only). You can also request store credit instead of a refund in some cases.