AKIRA allows you to return most items within 30 days of purchase for a refund to your original payment method or as store credit. Items must be unworn, unwashed, and unaltered with original tags and packaging intact. Some categories, including final sale items and certain jewelry and accessories, cannot be returned.
How returns work
You can return items by mail using a prepaid FedEx label (with a $10 fee deducted from your refund) or by using your own shipping label at no cost. You may also drop off your return at a FedEx or FedEx Walgreens location. If you purchased online, you can return the item in a physical AKIRA store for an exchange or store credit only.
Exclusions and restrictions
AKIRA does not accept returns on items marked as final sale, which include earrings, body tape, adhesive bras, select body jewelry, and gift cards. Worn, damaged, or altered items cannot be returned. The retailer states that worn items will be discarded 30 days after receipt. If a final sale item arrives damaged, you should contact customer support.
Refunds
Refunds are issued to your original form of payment or as store credit, at your choice. Processing takes up to 14 business days from the date your return is delivered. If you received store credit or paid with a gift card, your refund will be issued as a store credit gift card by email. Loyalty rewards used in your purchase are non-refundable, except in cases where the entire order is cancelled.
Frequently asked questions
How long do I have to return something to AKIRA?
You have 30 days from purchase to return most items. If you want to exchange an item in-store, you have 14 days. In-store returns of online purchases are also limited to 14 days.
Can I return an online order to a physical AKIRA store?
Yes, you can return online orders in-store. However, in-store returns are limited to exchanges or store credit only. You cannot receive a refund to your original payment method through an in-store return.
What condition must my item be in to return it?
Your item must be unworn, unwashed, and unaltered with all original tags attached and in its original packaging. If an item shows signs of wear, it will not be accepted for return.
What does a return cost me?
If you use AKIRA's prepaid FedEx return label, a $10 fee will be deducted from your refund. If you arrange your own shipping label, there is no return shipping fee.
What items cannot be returned?
Earrings, body tape, adhesive bras, select body jewelry, and any items marked as final sale on the website cannot be returned. Gift cards are also non-returnable. Worn or damaged items are excluded as well.
How do I start a return?
Go to https://returns.shopakira.com to initiate your return process. You will need to confirm that your item is unworn, unwashed, and in original packaging with tags attached.
When will I receive my refund?
Refunds are processed up to 14 business days after your return is delivered. Your refund will go to your original payment method or as store credit, depending on your choice at checkout.