Saje Natural Wellness allows returns within 30 days of purchase at any store location or by mail. You may return items for a refund to your original payment method, store credit, or a gift card.
How returns work
You can return items in store by bringing your receipt or email confirmation to any Saje retail location. For online orders or mail returns, contact the Customer Experience team at 1-877-ASK-SAJE or by email to obtain return authorization. You may be asked to provide photos of items to confirm their condition before authorization is approved.
Exclusions and restrictions
Saje does not accept returns on previously used functional diffusers (to reduce waste), purchases made through retail partners outside of Saje, or international orders from outside Canada or the United States. The Diffuser Guarantee covers defects from normal use but does not cover cosmetic damage, misuse, modifications, or accidents.
Refunds
Refunds are processed to your original payment method, or you may choose to receive an e-gift card or store gift card instead. The retailer does not state how long refunds take to appear.
Frequently asked questions
Can I return an online order in a Saje store?
Yes. You can bring your email confirmation to any Saje retail location to complete your return. If you have a physical receipt, you may bring that instead.
What if I don't have my receipt?
For online orders, your email confirmation is accepted as an alternative to a physical receipt. For in-store purchases, the retailer's policy does not specify whether you can return without a receipt.
Can I return a used diffuser?
No. Saje does not accept returns on previously used functional diffusers in order to reduce waste. The Diffuser Guarantee covers defects from normal use, but not cosmetic damage, misuse, modifications, or accidents.
How long do I have to return something?
You have 30 days from the date of purchase to return items or request an exchange.
Can I exchange items instead of returning them?
Yes. Exchanges are allowed within 30 days for formulations and diffusers. You can also choose a full refund as an alternative to an exchange.
What refund options are available?
You can receive a refund to your original payment method, an e-gift card usable online and in store, or a physical store gift card.
Can I return items I bought from a retail partner?
No. Saje does not accept returns on purchases made through retail partners outside of Saje's own stores or website.