Rosegal allows returns within 30 days of purchase for items in unworn, unwashed condition. Refunds are processed according to your original payment method, with timelines ranging from 24 hours to 14 days. Some product categories and conditions are excluded from returns.
How returns work
To initiate a return, you submit a ticket through Rosegal's Support Center. Include your order number, the SKU number or product name, and your reason for the return. The retailer does not state whether returns require prepaid shipping labels or other specific shipping instructions.
Exclusions and restrictions
Rosegal does not accept returns on items worn, washed, used, or misused, nor on items purchased more than 30 days ago. Sale items, swimwear, lingerie, earrings, and virus prevention items such as masks and protective clothing cannot be returned. Faulty, damaged, broken, or soiled items are returnable within the 30-day window.
Refunds
Refund timing depends on your payment method. PayPal purchases are credited to your PayPal account within 48 hours. Store credit purchases are returned to your Wallet within 24 hours. Credit card purchases take 7 to 14 days to appear.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return an item. Items returned after 30 days fall outside the return window and cannot be accepted.
What condition must my item be in to return it?
Your item must be unworn, unwashed, and unused. Items that have been worn, washed, used, or misused do not meet the returnable criteria. Faulty, damaged, broken, or soiled items are an exception and may be returned within 30 days.
Can I return sale items?
No. Rosegal does not accept returns on items purchased at a sale price.
How long does it take to get my refund?
Refund timing varies by payment method. PayPal refunds arrive within 48 hours, store credit refunds within 24 hours, and credit card refunds within 7 to 14 days.
Can I exchange an item instead of returning it?
Yes. You can exchange returnable items within 30 days. You must be authorized through the Support Center with an RMA form.
What items cannot be returned?
Swimwear, lingerie, earrings, and virus prevention items such as masks and protective clothing cannot be returned. Additionally, sale items and items outside the 30-day window are not returnable.
What information do I need to submit a return request?
When you submit a ticket in the Support Center, provide your order number, the SKU number or product name, and your reason for the return.