Robert Graham Designs

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
30 business days
Restocking fee
Not specified

Robert Graham Designs allows you to return most merchandise within 30 days of delivery for a refund to your original payment method. You can return items in store for free or by mail for a flat fee of $7 deducted from your refund.

How returns work

You have two return routes. For in-store returns at any Robert Graham Full Price Store, bring your item with the original receipt for a free return. For mail returns, start the online return process, package your item in its original manufacturer's box and Robert Graham packaging if available, and use the pre-paid UPS return label to ship it back within 30 days of delivery.

Exclusions and restrictions

Robert Graham Designs does not accept returns of merchandise with tags removed, footwear without original packaging, or items purchased from other retailers. Outlet store merchandise can only be exchanged, not returned for a refund, within 30 days at a Robert Graham Outlet Store location.

Refunds

Refunds are issued to your original form of payment. The refund will be processed within 30 business days. If you return by mail, a $7 flat fee is deducted from your refund amount.

Frequently asked questions

How long do I have to return an item?

You have 30 days from delivery to return your item. This window applies to both standard returns and exchanges.

Can I return items I bought online to a store?

Yes. You can return online orders in store at any Robert Graham Full Price Store with your original receipt for a free return.

Do I need a receipt to return by mail?

The retailer does not state whether a receipt is required for mail returns. Contact Robert Graham Designs directly to confirm this requirement before sending your package.

What is the $7 fee I see mentioned?

If you return an item by mail, Robert Graham Designs deducts a $7 flat fee from your refund. In-store returns are free.

Can I return footwear?

Footwear can be returned only if it is in original condition with its original packaging. Footwear without original packaging cannot be returned.

Can I return a gift?

Gifts may be returned for a full refund to the original payment method or exchanged for Robert Graham credit with proof of purchase.

When will my refund arrive?

Refunds are processed within 30 business days and returned to your original form of payment.

How you can return an item

  • In store , Free returns at any Robert Graham Full Price Store with original receipt
  • By mail , Via pre-paid UPS return label with $7 fee deducted from refund

Step by step

  1. Click the return link to start the online return process.
  2. Follow prompts at each step for directions.
  3. Package item in manufacturer's box and Robert Graham packaging if available.
  4. Use pre-paid UPS return label to mail back within 30 days of delivery.

Categories with their own return window

Category Window Note
Outlet store merchandise 30 days Can only be exchanged (not returned for refund) at Robert Graham Outlet Store location

What you cannot return

  • Merchandise with tags removed , Policy exclusion
  • Footwear without original packaging , Must be in original condition with original packaging
  • Merchandise purchased from other retailers , Must be returned to originating retailer

How your refund comes back

You paid with Refund comes back as
Original form of payment Refund to original payment method

Damaged or defective items

Defective merchandise with tags and receipt may be returned within 30 days for full refund

Gift returns

Gifts may be returned for full refund to original payment method or exchanged for Robert Graham credit with proof of purchase

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Unwashed, unworn, unused or defective merchandise with tags accompanied by an original sales receipt may be returned within 30 days of date of the purchase date
Exchange window days Unwashed, unworn, unused or defective merchandise with tags accompanied by an original sales receipt may be returned within 30 days of date of the purchase date
Free return shipping Merchandise purchased from robertgraham.us may be returned free of charge at any Robert Graham retail store within the designated return window. Online Returns, Exchanges, and Store Credit by Mail: Returns processed through our online portal and shipped back to our warehouse will incur a flat $7 return shipping fee
Return shipping fee Returns processed through our online portal and shipped back to our warehouse will incur a flat $7 return shipping fee, which will be deducted from your refund or store credit.
Receipt required Unwashed, unworn, unused or defective merchandise with tags accompanied by an original sales receipt may be returned within 30 days
Refund method You will either receive a store credit or a refund in the form of original payment.
Refund processing days Once your package has been received, your refund or exchange will be processed within 30 business days.
In store return for online Return your robertgraham.us purchase online or at any Robert Graham Full Price Store.

Return policies for similar stores

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.