Proozy allows you to return most items within 60 days of receipt. Returns are processed by mail, and you must ship your return within 15 days to receive a refund or exchange. Refunds go back to your original form of payment.
How returns work
You can return items by mail using either a purchased return label or a free return label provided by Proozy. Start your return within 60 days of receipt, ensure the merchandise is unworn with original tags where applicable, and mail the return within 15 days to receive your refund or exchange. You will receive an email confirmation once your return is processed.
Exclusions and restrictions
Proozy does not accept returns on undergarments, mystery packs, mystery items, surprise items, free gifts, or promotional items with retail value. The retailer does not publish a complete list of other exclusions or restrictions.
Refunds
Refunds are issued to your original form of payment. If your item arrived damaged, defective, or incorrect, Proozy will refund the return shipping fee after inspection. The retailer does not specify how long refunds take to appear in your account.
Frequently asked questions
How long do I have to return something to Proozy?
You have 60 days from receipt to start your return. However, you must mail the return within 15 days of starting it to receive a refund or exchange.
Do I have to pay for return shipping?
Proozy offers both purchased and free return labels. The retailer does not specify which items qualify for free return shipping or under what conditions.
What condition must items be in to return them?
Merchandise must be unworn with original tags where applicable. The retailer does not specify whether items can have been tried on or what other condition issues may make an item non-returnable.
What items cannot be returned?
Undergarments, mystery packs, mystery items, surprise items, free gifts, and promotional items with retail value cannot be returned. Proozy does not publish whether other items have return restrictions.
What if my item arrived damaged or defective?
If your item arrived damaged, defective, or was the wrong item, Proozy will refund your return shipping fee after inspection. You should contact the retailer to process this type of return.
How do I exchange an item instead of getting a refund?
Exchanges are available within 15 days of starting your return. You must mail the item back using a return label and follow the same process as a regular return.
When will I get my refund after I mail my return?
You will receive an email confirmation once your return is processed. Proozy does not state how long the refund takes to appear in your account after processing.