Poo~Pourri allows returns within 30 days of delivery, provided items are unused and in original packaging. A 25 percent restocking fee applies to all returns. You must contact customer service to initiate the process.
How returns work
To return an item, contact Poo~Pourri customer service by phone at (972) 818-8200 or by email at [email protected] within 30 days of delivery. Customer service will provide return instructions. Returns are processed by mail.
Exclusions and restrictions
Custom items are not returnable. Poo~Pourri reserves the right to refuse acceptance of damaged merchandise. Items must be unused and in resellable condition to qualify for return.
Refunds
The retailer does not publish specific information about refund timing or the method by which refunds are issued.
Frequently asked questions
How long do I have to return something to Poo~Pourri?
You have 30 days from the date of delivery to initiate a return. You must contact customer service within this window to receive return instructions.
Is there a restocking fee?
Yes. Poo~Pourri charges a 25 percent restocking fee on all returns.
Do I have to return the original packaging?
Yes. Items must be in original packaging to be eligible for return.
Can I exchange an item instead of returning it?
Yes. You can request an exchange within 30 days of delivery by contacting customer service. They will provide instructions for exchanges or refunds.
What items cannot be returned?
Custom items are not returnable. Additionally, Poo~Pourri reserves the right to refuse returns for damaged merchandise.
How do I start a return?
Call customer service at (972) 818-8200 or email [email protected] within 30 days of delivery. Your merchandise must be unused and in resellable condition. Customer service will then provide return shipping instructions.
When will I get my refund?
The retailer does not state when refunds are processed or issued after a return is received.