Pink Lily offers a 30-day return window from purchase. You can return most items by shipping them back to the warehouse, with a choice of refund methods available.
How returns work
To return an item, start your return through the Pink Lily Returns Portal. Include the return slip and invoice for each order you are returning. Place shoes in a protective outer box before shipping. You may use your own insured, trackable shipping method to drop off your return at a carrier. The carrier will scan your package for tracking purposes.
Exclusions and restrictions
Final Sale items are not returnable. Pink Lily does not publish a list of other excluded or restricted items beyond this designation.
Refunds
You can choose to receive a refund to your original payment method or as a Pink Lily E-Gift Card. If you choose store credit, your E-Gift Card is sent instantly when the carrier scans your return. If you choose a refund to your original payment method, it will be processed minus a $7.95 processing fee and issued 7 to 10 business days after the warehouse receives your return.
Frequently asked questions
How long do I have to return something to Pink Lily?
You have 30 days from purchase to return an item. This same 30-day window applies if you want to exchange an item instead.
Do I have to pay for return shipping?
Pink Lily does not charge for return shipping itself. However, if you choose a refund to your original payment method, a $7.95 processing fee is deducted from your refund amount. If you choose store credit as an E-Gift Card, there is no fee.
Do I need my receipt to return an item?
You must include the return slip and invoice for each order when returning items. This is required when returning multiple orders.
How do I ship my return?
You can use any insured, trackable shipping method of your choice. Shoes should be placed in a protective outer box before shipping. The carrier will scan your package when you drop it off.
How long does it take to get my refund?
If you choose store credit, your E-Gift Card is sent instantly when the carrier scans your return. If you choose a refund to your original payment method, it takes 7 to 10 business days after the warehouse receives your package.
Can I exchange an item instead of returning it for a refund?
Yes. You have 30 days from purchase to request an exchange, the same window as standard returns.
What items cannot be returned?
Final Sale items are not returnable. Pink Lily does not list other specific exclusions in its published policy.