Onestopplus

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
60 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Yes
Refund processing time
2-3 weeks
Restocking fee
Not specified

Onestopplus allows you to return most items within 60 days of purchase. You can return items by mail using your own carrier, through a Happy Returns Bar, or with a FedEx pre-paid label. Items must be in original packaging.

How returns work

To start a return, log in to your account, locate your order number, and click the return button. You will choose your return method from three options: Happy Returns Bar, FedEx pre-paid label, or your own carrier. If an item arrived damaged, contact Customer Service directly instead of using the online returns portal. You will also select your refund method at this time, either as a non-expiring e-gift card or to your original form of payment.

Exclusions and restrictions

Onestopplus does not accept returns on items marked Final Sale, swimwear or intimates without hygiene liners attached, gift cards, hemmed or altered items, free gifts, subscriptions, memberships, or items that were cancelled, unshipped, or refused. Items from third-party retailers must be returned through the original retailer. Heavy items over 70 pounds must be returned individually via FedEx Ground at your expense. Third-party shipped items (except those from Dia Shop) allow 3 to 4 weeks for processing.

Refunds

Refunds are processed within 2 to 3 weeks. You may choose to receive your refund as a non-expiring e-gift card sent by email with no processing fee, or to your original payment method with a $10.99 fee. If you paid with a gift card only, your refund will be mailed as a check to your billing address. If you paid with rewards certificates only, you are not eligible for a refund. Refunds for payments made with a combination of gift card or rewards and another payment method will be credited to that alternative payment method.

Frequently asked questions

How long do I have to return an item to Onestopplus?

You have 60 days from purchase to return most items. Items must be in original packaging.

Does Onestopplus offer free return shipping?

Return shipping fees vary by method. If you use a Happy Returns Bar or FedEx pre-paid label, those are available options. If you use your own carrier, you pay for shipping.

Can I return my order to a store instead of mailing it?

The policy states you can return online orders in store. Use the Happy Returns Bar option when you start your return for this method.

What refund methods does Onestopplus offer?

You can receive a refund as a non-expiring e-gift card with no fee, or to your original payment method for a $10.99 fee. If you paid with a gift card only, your refund will be mailed as a check to your billing address.

Can I exchange an item for a different size or color?

Yes. Exchanges for a different size or color of the same product are free online with no processing fee and waived replacement shipping. If you want to exchange for a different product, you must contact Customer Service.

What if my item arrived damaged?

Do not use the online returns portal. Contact Customer Service directly for return instructions on damaged items.

Are swimwear and intimates returnable?

Swimwear and intimates are not returnable unless the hygiene liner is still attached.

How you can return an item

  • By mail , own carrier at own expense, customer pays shipping

Step by step

  1. Log in to access your order and locate your order number.
  2. Click the button to start your return or contact Customer Service for damaged items.
  3. Choose a return method: Happy Returns Bar, FedEx pre-paid label, or your own carrier.
  4. Select your preferred refund method: e-gift card or original form of payment.

Categories with their own return window

Category Window Note
heavy items over 70 lbs 60 days must be returned individually via FedEx Ground at customer expense
third-party retailer items Not specified return through original retailer, subject to their policies
third-party shipped items (excluding Dia Shop) Not specified allow 3-4 weeks processing, follow packing slip instructions

What you cannot return

  • Items marked Final Sale , final sale designation
  • Swimwear or intimates , without hygiene liner attached
  • Gift cards , not eligible for return
  • Hemmed or altered items , altered condition
  • Free gifts , not returnable
  • Subscriptions or memberships , not returnable
  • Cancelled, unshipped, or refused items , cancelled, not shipped, refused, or previously returned

How your refund comes back

You paid with Refund comes back as
non-expiring e-gift card email delivery, processing fee waived
original form of payment (credit/debit) original payment method, $10.99 fee applies
gift card only check mailed to billing address
rewards certificates only no refund eligible
combination of gift card/rewards and alternative payment credited to alternative payment method

Exchanges

Exchange for different size or color of same product online. Free, no processing fee, replacement shipping waived. Different product requires Customer Service contact.

Damaged or defective items

Contact Customer Service directly for return instructions; do not use Returns portal.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Returns must be received within 60 days from the date of shipment.
Exchange window days Returns must be received within 60 days from the date of shipment.
Free return shipping Happy Returns Bar (No Box, No Label) Obtain a QR code and drop off eligible items at one of 8,000+ Happy Returns Bar locations nationwide.
Return shipping fee You are responsible for return shipping costs and risk of loss if using your own carrier.
Original packaging required In original packaging
Refund processing days Your refund will be initiated when your item(s) are processed at the fulfillment center. Processing may take 2–3 weeks.
In store return for online Obtain a QR code and drop off eligible items at one of 8,000+ Happy Returns Bar locations nationwide.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.