Oh Polly allows returns within 14 days of purchase, with a 7-night trial period for first-time orders that qualifies for free return shipping. Items must be unworn, undamaged, and in original condition with all tags attached.
How returns work
You can return items by mail. You should pack each order separately in its own parcel, keep proof of postage, and ensure items are unworn and undamaged with original tags and hygiene stickers intact where applicable. Return shipping fees apply unless you are a first-time customer returning within 7 days (UK returns £3.95, EU varies by country).
Exclusions and restrictions
Oh Polly does not accept returns on nipple covers, briefs, thongs, socks, tights, face masks, eye masks, headbands, headscarves, hair accessories, Halloween accessories, fitness equipment, or water bottles. Swimwear is returnable only if hygiene stickers remain intact. If an item arrives damaged or defective, contact Customer Care before registering a return.
Refunds
Refunds are issued to your original payment method or gift card within 6 working days for UK orders or 14 days for international orders. If you received store credit instead, you have 30 days to return items for that form of refund, compared to 14 days for cash refunds.
Frequently asked questions
How long do I have to return something to Oh Polly?
You have 14 days from purchase to return most items. If you are a first-time customer, you also have a 7-night trial period, during which returns qualify for free shipping.
Do I have to pay for return shipping?
Return shipping fees apply unless you are a first-time customer returning within 7 days of purchase. For UK returns, the fee is £3.95. EU fees vary by country.
Can I return swimwear?
Yes, swimwear is returnable, but the hygiene stickers must remain intact. If the stickers are removed or damaged, Oh Polly may refuse the return.
What condition must items be in to return them?
Items must be unworn, undamaged, and free of makeup and pet hairs. All original tags must be attached. For certain items like swimwear, hygiene stickers must remain intact.
Can I exchange instead of getting a refund?
Yes, you can exchange for any item (excluding pre-orders) within 28 days of purchase. You can use Instant Exchanges, which processes your new order immediately upon return registration. If the new item costs more, you pay the difference. If it costs less, you receive a refund or store credit.
How long does a refund take to appear?
Refunds take 6 working days for UK orders or 14 days for international orders to process back to your original payment method or gift card.
What items cannot be returned?
Non-returnable items include nipple covers, briefs, thongs, socks, tights, face masks, eye masks, headbands, headscarves, hair accessories, Halloween accessories, fitness equipment, and water bottles.