NYDJ offers a 30-day return window for online orders placed on NYDJ.com. You may return items by mail using a prepaid label for domestic orders, though international returns carry a $10 USD fee. Items must be unworn, unaltered, and unwashed to qualify.
How returns work
To return an item, enter your order number and email address on the NYDJ website, then print your return label and return packing slip. Pack the items in their original packaging and include the return packing slip inside. Drop off the package at your chosen carrier. Note that in-store purchases cannot be returned through NYDJ.com, and items bought at department stores must be returned to the original purchase location.
Exclusions and restrictions
NYDJ does not accept returns of worn, washed, or altered items. Gift cards are also non-returnable. In-store purchases and items originally bought at department stores fall outside the mail return process and have separate return requirements.
Refunds
Refunds process within 5 to 10 business days after NYDJ receives your return. You may choose to receive your refund to your original form of payment or as NYDJ store credit. International returns incur a $10 USD fee, which is deducted from your refund.
Frequently asked questions
How long do I have to return something to NYDJ?
You have 30 days from your order date to return items purchased on NYDJ.com. The item must arrive back at NYDJ within this window.
Do I have to pay for return shipping?
Domestic returns include a prepaid shipping label at no charge. International returns are subject to a $10 USD fee, which will be deducted from your refund amount.
What items can I not return?
You cannot return items that have been worn, washed, or altered. Gift cards are also non-returnable. Additionally, in-store purchases and items bought at department stores cannot be returned through NYDJ.com.
How do I start a return?
Visit the NYDJ website and enter your order number and email address. You will receive a return label and return packing slip to print. Pack your items in original packaging, include the packing slip, and ship using the provided label.
How long does it take to get my refund?
Refunds process within 5 to 10 business days after NYDJ receives your return package. The time for the refund to appear in your account may vary depending on your financial institution.
Can I return an item to an NYDJ store instead of by mail?
No. NYDJ does not accept mail returns at physical store locations. All returns for NYDJ.com orders must be processed by mail using the prepaid return label.
What if my item arrives damaged or defective?
If your item is damaged or defective, NYDJ will provide a free replacement or full refund at the company's expense. NYDJ will supply a prepaid shipping label for you to return the defective item.