New York & Company allows returns and exchanges within 30 days of purchase. Returns are processed by mail using a prepaid label, and refunds are issued as store credit or to your original payment method within 3 to 10 business days.
How returns work
You initiate returns through the New York & Company Returns Portal. After selecting your refund option (store credit or exchange), you print a prepaid return label from the portal and ship the item. Processing takes 3 to 10 business days after the retailer receives your package.
Exclusions and restrictions
Final sale styles, personalized styles, and select promotional styles are not returnable. The retailer does not publish additional exclusions beyond these categories.
Refunds
You can choose to receive a refund as store credit in the form of a digital gift card sent by email, or as a credit to your original payment method. Either way, processing takes 3 to 10 business days after receipt.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return an item. This window applies to both standard returns and exchanges.
Is return shipping free?
No. New York & Company charges $7.99 for return shipping. A prepaid return label is provided through the Returns Portal, but the fee applies to your refund.
Can I return items in a store?
The retailer's published policy lists only mail returns as an available return method. In-store returns are not mentioned in the stated policy.
What refund options do I have?
You can choose store credit as a digital gift card or a refund to your original payment method. Both options are processed within 3 to 10 business days.
Can I exchange an item for a different size or color?
Yes. You can exchange items for the same style in a different size or color. An Instant Exchange option is available for immediate processing if you use a credit card hold.
Are final sale items returnable?
No. Final sale styles, personalized styles, and select promotional styles cannot be returned or exchanged.
When will I see my refund?
Refunds are processed 3 to 10 business days after New York & Company receives your returned item. The timeframe applies whether you choose store credit or a refund to your original payment method.