Nordstrom Rack allows returns within 40 days of purchase. You can return items in store for free or by mail with a $9.95 fee deducted from your refund. A receipt is required to process your return.
How returns work
You have two options: return items free at any Nordstrom or Nordstrom Rack store, or return by mail using a pre-paid shipping label (which costs $9.95 and is deducted from your refund). To start a mail return for online orders, check your NordstromRack.com account or use the Guest Returns page to confirm eligibility and receive your shipping label or QR code.
Exclusions and restrictions
Final sale items cannot be returned. Items that are used, worn, altered, or damaged are not returnable. Beauty products must be unopened and returned in store only; opened beauty products cannot be returned. Car seats must be unopened in their original box with an unbroken seal. Fine jewelry and designer items from Nordstrom or Nordstrom.com are not eligible for return at Nordstrom Rack.
Refunds
Refunds are issued within 3 to 5 business days. The refund method depends on how you paid: credit or debit card refunds go to your original card, gift card purchases are credited back to the original gift card, and purchases made with a gift receipt are refunded as a Nordstrom gift card. If you paid with PayPal or Afterpay combined with a gift card, the refund is returned proportionally to each payment method used.
Frequently asked questions
What is the return window at Nordstrom Rack?
You have 40 days from the date of purchase to return items. This window applies to both standard returns and exchanges.
Do I need a receipt to return an item?
Yes, a receipt is required to process your return. You can check your invoice, email confirmation, or your Purchases page on NordstromRack.com to verify eligibility.
Can I return online purchases in a Nordstrom Rack store?
Yes, you can return online orders at any Nordstrom or Nordstrom Rack store for free. You can also start your return through your NordstromRack.com account to receive a pre-paid shipping label for mail returns.
How much does it cost to return by mail?
Mail returns are $9.95, which is deducted from your refund. Nordstrom Rack provides a pre-paid shipping label, so you do not pay shipping upfront.
Can I return beauty products by mail?
No, beauty products must be returned in store only. They must also be unopened. Opened beauty products cannot be returned.
How long does it take to receive my refund?
Refunds are processed within 3 to 5 business days after Nordstrom Rack receives your return. The time it takes to arrive depends on your original payment method and financial institution.
Can I exchange items by mail?
No, exchanges are only available in store. Both online and store purchases may be exchanged in a Nordstrom or Nordstrom Rack location.