Mugler

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Yes
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
1-2 business days to process, 3-5 business days to post
Restocking fee
Not specified

Mugler allows returns within 30 days of purchase. Return shipping is free when you use the pre-paid label generated through their online return process. Items must generally be in original packaging.

How returns work

You can return items by mail. Start by initiating your return online to generate a pre-paid shipping label, then pack your items in original packaging if possible and include the return packing slip. Alternatively, you may use your own preferred mail carrier, though you will need to generate your own invoice.

Exclusions and restrictions

Final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return. The retailer does not publish other exclusions or restrictions.

Refunds

Refunds are issued to your original payment method. Processing takes 1 to 2 business days, and the refund typically posts to your account within 3 to 5 business days after that.

Frequently asked questions

How long do I have to return something to Mugler?

You have 30 days from the date of purchase to initiate a return.

Do I have to pay for return shipping?

No. When you initiate your return online, Mugler generates a pre-paid shipping label at no cost to you.

Do I need the original packaging to return an item?

Original packaging is required when possible. You should pack items in their original packaging before shipping.

Do I need a receipt to return an item?

When you initiate a return online, an invoice copy is provided. If you use your own mail carrier instead of the pre-paid label, you will need to include this invoice with your return.

When will I get my refund after I ship my return?

Mugler processes refunds within 1 to 2 business days of receiving your return. The refund then takes 3 to 5 additional business days to post to your original payment method.

Can I return final sale items or engraved items?

No. Final sale items and engraved items are not eligible for return.

Are promotional gift items returnable?

Promotional gift items cannot be returned. Additionally, e-gift cards are not eligible for return.

How you can return an item

  • By mail , pre-paid label generated online or own carrier with self-generated invoice
  • By mail , using own preferred mail carrier

Step by step

  1. Initiate a return online to generate a pre-paid shipping label.
  2. Pack items in original packaging if possible.
  3. Include the return packing slip with your return.
  4. Ship the package using the pre-paid label or your own carrier.

What you cannot return

  • final sale items , not eligible for return
  • engraved items , not eligible for return
  • promotional gift items , not eligible for return
  • e-gift cards , not eligible for return

Returning without a receipt

Invoice copy provided when initiating return online; needed if using own carrier

Gift returns

Promotional gift items are not eligible for return

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days we accept returns of any www.mugler.com purchase within 30 days of the transaction
Free return shipping Simply click here to initiate a return and generate a pre-paid label
Receipt required You will receive a copy of your invoice to enclose in the return package
Original packaging required Please pack the item(s) to be returned in the original packaging if possible
Refund method Order credit will be issued to the original payment method
Refund processing days Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.