ModCloth

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

ModCloth allows returns within 30 days of delivery when items are in original packaging and unworn condition. You can return items by mail using a prepaid shipping label, though a $14.00 processing fee applies unless you purchased Checkout+ membership. Refunds go back to your original payment method or as store credit.

How returns work

You initiate a return by opening a request in the Loop portal within 30 days of delivery. Loop generates a prepaid return shipping label and packing slip. You enclose the packing slip in the package, attach the label to the box, and drop it off at a carrier location within 10 business days of label generation.

Exclusions and restrictions

Final sale items cannot be returned. Gift cards are final sale and non-transferable. Certain vendor partner brand items have restrictions: store credit is unavailable and exchanges are not permitted for specific vendors. Shoes must be unworn and in their original box with the outer protective shipping container included. Swimwear must be unwashed, unworn, with the hygienic liner attached and intact.

Refunds

Refunds are issued to your original payment method or as ModCloth store credit. The retailer does not publish a specific timeline for when refunds appear in your account.

Frequently asked questions

What is the return window at ModCloth?

You have 30 days from delivery to request a return through the Loop portal. You must drop off your package at a carrier location within 10 business days of generating your shipping label.

Is return shipping free?

Return shipping is free if you have a Checkout+ membership. If you do not have Checkout+, a $14.00 processing fee is deducted from your refund. The return label itself is prepaid by ModCloth.

Can I return shoes?

Yes, shoes can be returned within 30 days if they are unworn and in original condition. The original shoe box and outer protective shipping container must be included.

Can I return swimwear?

Yes, swimwear can be returned within 30 days if it is unwashed, unworn, with the hygienic liner attached and intact. ModCloth does not state whether the liner must be in its original condition or position.

What payment methods qualify for refunds?

Refunds can be issued to your original payment method or as ModCloth store credit. The retailer does not specify which payment methods are eligible for which refund option.

Can I exchange items instead of returning them?

Yes. Exchanges are available for ModCloth and Gunne Sax for ModCloth items only within 30 days. You can exchange for a different size in the same style and color if stock is available. Exchanges are US domestic only and do not apply to final sale items or certain vendor partner brands.

Are gift cards returnable?

No. Gift cards are final sale and cannot be returned or transferred.

How you can return an item

  • By mail , Drop off at carrier location within 10 business days of label generation

Step by step

  1. Open return request in Loop portal within 30 days of delivery.
  2. Generate return shipping label and packing slip via Loop.
  3. Enclose packing slip inside package and attach pre-paid label to box.
  4. Drop off at carrier location within 10 business days.

Categories with their own return window

Category Window Note
Shoes 30 days Must be in original box, unworn condition; outer protective shipping container required
Swimwear 30 days Must be unwashed, unworn, with hygienic liner attached and intact

What you cannot return

  • Final Sale items , Final sale designation
  • Gift Cards , Final sale; non-transferable
  • Vendor partner brand items (certain brands) , Store credit not available; exchanges not available for specific vendors

How your refund comes back

You paid with Refund comes back as
Original payment method Full refund
Store credit (ModCloth brand only) Store credit

Exchanges

ModCloth and Gunne Sax for ModCloth only; different size same style/color if stock available; excludes final sale; US domestic only

Gift returns

Gift cards are final sale and cannot be returned or transferred

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Requests must be opened in our Loop portal within 30 days of the order's original delivery date to be eligible for refund, store credit*, or exchange*.
Exchange window days Requests must be opened in our Loop portal within 30 days of the order's original delivery date to be eligible for refund, store credit*, or exchange*.
Free return shipping Loop will generate your return shipping label and packing slip.
Return shipping fee If Checkout+ was not purchased at checkout, at the time the order was placed, a $14.00 (per order) processing fee will be deducted from the total refund or credit.
Original packaging required The original tag must be attached and the original plastic bag with product barcode must be included with your return.
Refund method You may choose to receive a full refund to your original payment method which will be processed within 2 business days of your return's arrival to our US based warehouse.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.