Michael Stars

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
about two weeks
Restocking fee
Not specified

Michael Stars allows returns within 30 days of purchase by mail. Items must be unworn, unwashed, unaltered, and have tags attached. You pay return postage.

How returns work

You initiate returns through Michael Stars' Return Portal by entering your order number and email address. You select the items to return and provide a reason. The retailer provides a prepaid return label and packing slip. You must include the required paperwork in your package and drop it off at a USPS location within 7 days of receiving the label.

Exclusions and restrictions

Michael Stars does not accept returns on worn merchandise, washed merchandise, altered merchandise, or items without attached tags. Items marked as final sale (50% or more off) are also non-returnable.

Refunds

Refunds are issued to your original form of payment. The retailer states that refunds take about two weeks to process after your return is received.

Frequently asked questions

How long do I have to return something?

You have 30 days from purchase to return your item to Michael Stars.

Do I have to pay for return shipping?

Yes. You pay the postage to return your item by mail. Michael Stars provides the return label, but you cover the shipping cost.

What if I want a different size or color instead of a refund?

You can exchange for the same item in a different size or color within 30 days. The process is the same as a return. Michael Stars provides a prepaid label, and your exchange order is processed once your original item is scanned in transit.

Can I return something that's been washed?

No. Michael Stars does not accept returns on washed merchandise. Items must be unworn and unwashed, with tags still attached.

Are sale items returnable?

Items marked down 50% or more are final sale and cannot be returned.

When will I get my refund?

Refunds take about two weeks to process after the retailer receives your return. The money goes back to your original form of payment.

How you can return an item

  • By mail , USPS drop-off within 7 days of receiving return label

Step by step

  1. Visit the Return Portal.
  2. Enter your order number and email address used at checkout.
  3. Select the items to return or exchange and choose a return reason.
  4. Finalize your return or select new size or color for exchange.
  5. Print return label and include required paperwork in package.
  6. Drop off package within 7 days to nearest USPS location.

What you cannot return

  • worn merchandise , condition requirement
  • washed merchandise , condition requirement
  • altered merchandise , condition requirement
  • merchandise without tags , tags must be attached
  • sale items 50%+ off , final sale policy

Exchanges

Even exchanges only for same item in different size or color. Prepaid return label and packing slip provided. Exchange order processed upon return scanned in transit.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days For merchandise returned within 30 days of online purchase, a refund will be issued to the original form of payment, at the original selling price.
Exchange window days For merchandise returned within 30 days of online purchase, a refund will be issued to the original form of payment, at the original selling price.
Free return shipping You will be charged for the postage of the return label.
Return shipping fee You will be charged for the postage of the return label.
Original packaging required All tags must be attached and returned in original packaging.
Refund method a refund will be issued to the original form of payment, at the original selling price.
Refund processing days Our returns process typically takes about two weeks to complete. However, processing times can occasionally extend by a few additional business days depending on return volume.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.