MESHKI allows returns within 14 days of purchase by mail through their returns portal. You must pay for return shipping, and items must be unworn with all tags attached and in original condition.
How returns work
You can return items by mail using MESHKI's returns portal, which provides a prepaid label. Before shipping, ensure the item is unworn with all tags attached and in original condition. You must include your receipt and proof of purchase with the return.
Exclusions and restrictions
Earrings and underwear accessories cannot be returned for hygiene reasons. Final Sale items are not returnable unless they arrive defective. MESHKI Atelier and Bridal styles have limited eligibility and must be returned in their original box with ribbon and hanger tag intact.
Refunds
Refunds are issued either to your original payment method as a cash refund or as store credit. Cash refunds for full-priced items within the 14-day window take 5 business days to process. Store credit refunds take 5 to 7 business days and are valid for 12 months from issue.
Frequently asked questions
How long do I have to return my purchase?
You have 14 days from purchase to return most items. If you prefer store credit instead of a cash refund, you have 21 days to return full-priced and sale items (excluding Final Sale). Items marked Final Sale are not returnable unless defective.
Do I have to pay for return shipping?
Yes. Return shipping costs $11.99 USD for United States returns and $16.99 USD for Canadian returns. The returns portal provides a prepaid label to cover this cost.
What condition must my item be in to return it?
Your item must be unworn with all tags still attached and in original condition. For items subject to hygiene considerations, hygiene stickers must be in place. You must also include your receipt and proof of purchase.
Can I return earrings or underwear?
Earrings and underwear accessories cannot be returned due to hygiene reasons. Other underwear items and apparel are returnable if they meet the standard condition requirements.
What if my item arrives damaged or defective?
You can return defective items within 14 days for a full refund. Select 'Arrived Defective' in the returns portal, describe the fault, and upload an image for assessment.
How long does it take to receive my refund?
Cash refunds to your original payment method take 5 business days to process. Store credit refunds take 5 to 7 business days and remain valid for 12 months from the issue date.
Can I exchange an item instead of returning it?
Direct exchanges are not currently available. You must return your item and place a new order if you need a different size or style.