Marleylilly

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Marleylilly allows returns within 14 days of purchase, provided items are unworn, unwashed, and in original packaging with tags attached. You must contact customer service to initiate a return and ship items via trackable mail at your own cost.

How returns work

To return an item, contact Marleylilly customer service to begin the process. Ensure your merchandise is unworn, unwashed, and has original tags and boxes attached. Ship the item via any trackable shipping method within the 14-day window. Include the RMA number provided by customer service to qualify for a refund to your original payment method; without it, you will receive an online gift card code instead. Marleylilly is not responsible for loss or damage during shipping.

Exclusions and restrictions

Marleylilly does not accept returns on items that show signs of use, such as makeup, deodorant, perfume, stains, or damage, or items that have been worn or washed. Items without original tags or boxes cannot be returned. Shoes must be returned in their original box plus a protective shipping box. Personalized or customized items are final sale and cannot be returned unless the error was made by Marleylilly, in which case they will be replaced at no cost. Items purchased 15 to 30 days ago may be returned for an online gift card code only, not a refund to your original payment method.

Refunds

Refunds are issued either to your original payment method or as an online gift card code. To receive a refund to your original payment method, you must include the RMA number with your shipment. If you return an item without an RMA number, you will receive an online gift card code instead. If your original payment method is no longer available, a gift card code will be issued.

Frequently asked questions

Do I have to pay for return shipping?

Yes, you pay for return shipping. You may use any trackable shipping method of your choice. Marleylilly is not responsible for loss or damage that occurs during shipment.

What happens if I return items without an RMA number?

If you do not include the RMA number with your return, you will receive a refund as an online gift card code rather than a refund to your original payment method. Contact customer service before shipping to obtain your RMA number.

Can I return shoes?

Yes, shoes can be returned within 14 days if unworn and unwashed. They must be returned in their original box plus a protective shipping box. Shoes with a damaged box or packaging cannot be returned.

Are personalized items returnable?

No, personalized or customized items are final sale. Marleylilly will replace them at no cost only if the error was made by Marleylilly.

What if I received a free gift with my purchase and want to return it?

If you return items and the order subtotal falls below the minimum required for the free gift promotion, you must return the gift or its retail value will be deducted from your refund.

Can I exchange an item instead of returning it?

No, Marleylilly does not offer exchanges due to limited merchandise quantities. You must place a new order and initiate a separate return using the standard return policy.

What if an item arrives damaged or defective?

If the item is flawed due to a Marleylilly error, the company will replace it at no additional cost. If the damage resulted from customer error, Marleylilly will help you fix it and share the replacement cost.

How you can return an item

  • By mail , Customer selects any trackable shipping method; Marleylilly not responsible for loss or damage

Step by step

  1. Contact Marleylilly customer service to initiate return.
  2. Ensure merchandise is unworn, unwashed, with original tags/boxes attached.
  3. Ship merchandise via trackable method within return window.
  4. Include RMA number to qualify for original refund method; without it, receive online gift code only.

Categories with their own return window

Category Window Note
personalized/customized items Not specified Final sale; only replaced at no cost if mistake is Marleylilly's
non-personalized items (15-30 days) 30 days Refund issued as online gift code, not original payment method
shoes 14 days Must return in original box plus protective shipping box

What you cannot return

  • items with makeup, deodorant, perfume, stains, or damage , condition requirement violations
  • worn or washed items , condition requirement violations
  • items without original tags or boxes , packaging requirement violations
  • shoes with damaged box or packaging , packaging requirement violations

How your refund comes back

You paid with Refund comes back as
original payment method (credit card, etc.) refund to original form
if original method unavailable online gift code

Returning without a receipt

Without RMA number, only online gift card code issued; refund to original payment method requires RMA.

Exchanges

No exchanges offered due to limited merchandise quantities. Customer must place new order and use return policy.

Damaged or defective items

If flawed due to Marleylilly error, will replace at no additional cost. If customer error, will help fix and share replacement cost.

Gift returns

If free gift with purchase and return makes order subtotal fall below qualifying amount, free gift must be returned or its retail value deducted from refund.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days If our returns department receives the merchandise within 14 days of delivery, an online gift card code or refund can be issued to the original form of payment.
Free return shipping Shipping charges on orders are non-refundable, including return shipping costs. Marleylilly will not provide prepaid return labels.
Return shipping fee Marleylilly will not provide prepaid return labels. You can use any trackable shipping method for returns, but we cannot refund or take responsibility for lost or damaged packages in transit.
Receipt required Please note that if an order is returned without an RMA number, you will only be eligible to receive an online gift card code for your purchase.
Original packaging required If an item is eligible for a return, it must be unworn, unwashed, and with the original tags/boxes attached.
Refund method Refunds must be issued to the original form of payment. If this is not possible, refunds will be issued in the form of an online gift code.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.