Marks and Spencer

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
28 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
Not specified
Restocking fee
Not specified

Marks and Spencer allows returns within 28 days of purchase for most items. You can return online orders in store, by mail, or via carrier drop-off, with free return shipping available through Evri or Royal Mail.

How returns work

You have several return options. You can return items to Marks and Spencer Fashion, Home, and Beauty stores (not railway, hospital, or service station locations). Alternatively, you can return by mail with free shipping through Evri or Royal Mail, or drop off your package at an Evri Parcelshop or Post Office. For furniture, home collection pickup is available. To start a return, go to Orders and returns in your account, check your remaining time, provide your reason, select your method, and generate your return barcode.

Exclusions and restrictions

Marks and Spencer does not accept returns on numerous items including face coverings, earrings, flowers, food items, gift cards, wine, personalised or made-to-measure items, and non-branded toys, luggage, and kitchen electrical goods. Beauty products, toiletries, duvets, pillows, mattress protectors, and swimwear cannot be returned if their seals are broken. School uniform has a 100-day return window (for purchases between 25 June and 15 August 2026) but excludes footwear, underwear, tights, and accessories. Sale items allow 14 days to notify of return intent, followed by a further 14 days to complete the return. Fine jewellery, wedding and bridesmaid dresses, adult fancy dress, and maternity items can only be returned by post in original outer packaging within 28 days.

Refunds

Refunds are issued to your original payment method (credit or debit card). Alternatively, Marks and Spencer may issue an e-gift card as a goodwill option. You can track your return through your M&S account and expect your refund to appear there.

Frequently asked questions

How long do I have to return items?

You have 28 days from purchase to return most items. Sale items have a different timeline: you have 14 days to notify of your return intent, then a further 14 days to complete the return. School uniform purchased between 25 June and 15 August 2026 allows 100 days.

Can I return online purchases in a Marks and Spencer store?

Yes. You can return online orders to any Marks and Spencer Fashion, Home, or Beauty store. Returns are not accepted at railway, hospital, or service station locations.

Do I need a receipt to return items?

If you are a guest (not logged into an M&S account), you can use the guest tracking portal with your name and order number. Receipt is not required for in-store returns.

Is return shipping free?

Yes. Free return shipping is available through Evri or Royal Mail. You can also drop off returns at an Evri Parcelshop or Post Office. Furniture can be returned via home collection pickup.

What items cannot be returned?

Non-returnable items include face coverings, earrings, flowers, food, food gifts, food to order, fruit baskets, gift cards, hampers, plants, wine, personalised items, made-to-measure items, non-branded toys and luggage, and kitchen electrical goods. Beauty products, toiletries, duvets, pillows, mattress protectors, and swimwear cannot be returned if opened or if their seals are broken.

How long does it take to get my refund?

The retailer does not state a specific timeframe for refund processing. You can track your return through your M&S account and expect your refund to appear there.

Can I return fine jewellery or a wedding dress?

Fine jewellery, wedding and bridesmaid dresses, adult fancy dress, and maternity items can be returned within 28 days, but only by post in original outer packaging.

How you can return an item

  • In store , Fashion, Home & Beauty stores (not railways, hospitals, service stations)
  • By mail , Free returns via Evri or Royal Mail
  • Carrier drop off , Evri Parcelshop or Post Office drop-off points
  • Pickup , Home collection for furniture only

Step by step

  1. Go to Orders & returns in your account and find your order.
  2. Check how many days you have left and give your reason for return.
  3. Select your preferred return method.
  4. Create your return barcode and start your return.
  5. Track your return and expect your refund from your M&S account.

Categories with their own return window

Category Window Note
Sale items 14 days 14 days to notify of return intent, then further 14 days to return
School uniform 100 days 100 days for school uniform purchased 25 June - 15 August 2026; excludes footwear, underwear, tights, accessories
Fine jewellery, wedding and bridesmaid dresses, adult fancy dress, maternity 28 days Can only be returned by post in original outer packaging

What you cannot return

  • Face coverings , Excluded from returns policy
  • Beauty products (if opened/seal broken) , Must have tamper seal intact
  • Bra accessories , Excluded from returns policy
  • Duvets (if seal broken) , Must have hygiene seal intact
  • Earrings , Excluded from returns policy
  • Flowers , Excluded from returns policy
  • Food , Excluded from returns policy
  • Food gifts , Excluded from returns policy
  • Food to Order , Excluded from returns policy
  • Fruit baskets , Excluded from returns policy
  • Furniture , Excluded from returns policy
  • Gift cards , Excluded from returns policy
  • Hampers , Excluded from returns policy
  • Made-to-measure items , Excluded from returns policy
  • Personalised items , Excluded from returns policy
  • Mattress protectors (if seal broken) , Must have hygiene seal intact
  • Pillows (if seal broken) , Must have hygiene seal intact
  • Plants , Excluded from returns policy
  • Single-use carrier bags , Excluded from returns policy
  • Swimwear (if seal broken) , Must have hygiene seal intact
  • Toiletries (if opened/seal broken) , Excluded from returns if seal broken
  • Wine , Excluded from returns policy
  • Non-branded toys and gifts , Excluded from returns policy
  • Non-branded luggage , Excluded from returns policy
  • Kitchen electrical goods , Excluded from returns policy
  • Products with broken seals , Non-returnable if seal is broken

How your refund comes back

You paid with Refund comes back as
Original payment method (credit/debit card) Refund to original payment method
Any payment method (goodwill policy) E-gift card

Returning without a receipt

Guests can return using guest tracking portal with name and order number. Receipt not required for in-store returns.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Our standard returns policy is 28 days. This applies to both online and in-store purchases, except Sale items.
Free return shipping The quickest way to return an item is at one of our Fashion, Home & Beauty stores, but you can also make a free return by post.
Receipt required Proof of purchase is required (for example, your receipt or product tag containing the barcode) for a refund in your original payment method.
Original packaging required We encourage you to reuse old packaging or anything appropriate you may have at home to pack your order in, just make sure it's secure and that you can stick a label onto it.
Refund method Our teams will assess each return based on the above criteria to determine the suitable deductions, before refunding you the balance via an e-gift card as a goodwill gesture.
In store return for online Yes, we accept returns for online orders in our stores (excluding railways, hospitals, and service stations).

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.