L.L.Bean allows returns within 365 days of purchase. You may return items by mail or in store, and you will need proof of purchase. The retailer does not charge a flat return shipping fee, though costs vary by product.
How returns work
You can return items by mail or in store. To return by mail, start a return through L.L.Bean customer service. You will receive a printable return label and shipping instructions. Alternatively, you may bring items to an L.L.Bean store for in-store returns, including items purchased online.
Exclusions and restrictions
L.L.Bean does not accept returns for items that show damage from misuse, abuse, improper care, or negligence, nor for items with excessive wear and tear. Items lost or damaged by fire, flood, or natural disaster are not returnable. Returns are not accepted for items that are soiled, contaminated, or missing or defaced labels, or for returns made for personal reasons. Ammunition and items restricted from importation or requiring a license cannot be returned. The retailer reserves the right to refuse returns from customers with a pattern of habitual return abuse. Defective items due to materials or craftsmanship are accepted after one year, and purchases made before February 9, 2018 are not subject to the one-year time limit for defective items.
Refunds
Refunds are issued in the same currency and at the same exchange rate as your original order. L.L.Bean processes refunds within 7 to 10 business days of receiving your return.
Frequently asked questions
How long do I have to return something to L.L.Bean?
You have 365 days from the date of purchase to return an item. For defective items due to materials or craftsmanship, the retailer accepts returns even after one year. Purchases made before February 9, 2018 are not subject to the one-year time limit for defective items.
Do I need a receipt to return to L.L.Bean?
Yes, you need proof of purchase to return an item. The retailer requires this documentation to process your return.
Can I return an online order to an L.L.Bean store?
Yes. L.L.Bean accepts in-store returns for items purchased online.
How much does return shipping cost?
Return shipping costs vary by product. When you start your return through customer service, you will receive a printable return label and shipping instructions that specify the cost for your item.
How long does it take to get my refund?
L.L.Bean processes refunds within 7 to 10 business days of receiving your return. Your refund will be issued in the same currency and at the same exchange rate as your original order.
What items cannot be returned?
Items cannot be returned if they show damage from misuse, abuse, improper care, or negligence, or if they have excessive wear and tear. Soiled or contaminated items, items with missing or defaced labels, and items damaged by fire, flood, or natural disaster are not returnable. Returns for personal reasons are not accepted. Ammunition and items restricted from importation or requiring a license cannot be returned. The retailer also reserves the right to refuse returns from customers who demonstrate a pattern of habitual return abuse.
Can I return a defective item after one year?
Yes, if the item is defective due to materials or craftsmanship, L.L.Bean will accept the return even after one year. For purchases made before February 9, 2018, there is no one-year time limit for defective items.