Lilly Pulitzer allows returns within 15 days of purchase at corporate store locations, by mail via FedEx, or by carrier drop-off. You will need your receipt or online order number, and items must be unworn, unwashed, unaltered, and in original packaging with tags attached.
How returns work
You can return items by mail, in store, or via carrier drop-off. For mail returns, fill out the Returns form online, print your return label, package your items, and ship through FedEx. In-store returns are accepted at corporate Lilly Pulitzer locations. Carrier drop-off must be scanned within the return window.
Exclusions and restrictions
Final Sale items cannot be returned. Items must be in original condition with all tags attached. Swimwear has the same 15 day return window but requires the hygienic liner to be intact. The retailer does not publish a comprehensive list of non-returnable categories beyond Final Sale items and condition requirements.
Refunds
Refunds are issued in your original form of payment within 15 to 30 days. If you received gifts with purchase and do not return them, your refund will be issued as an E-gift card instead. Gift recipients receive E-gift card refunds within 30 days of the original ship date.
Frequently asked questions
What is the return window at Lilly Pulitzer?
You have 15 days from your purchase date to return items. This applies to regular items and swimwear alike. For damaged or defective items, you must contact customer care within 7 days of delivery.
Do I need a receipt to return items?
Yes, you need your receipt. If you do not have it, your online order number is accepted as an alternative. Gift recipients do not need a receipt and should select the Return a gift flow.
Is return shipping free?
The retailer states that free return shipping is conditional but does not specify the conditions on its published policy page. You should review your order details or contact customer care for clarification.
Can I return items in store?
Yes, you can return items at corporate Lilly Pulitzer store locations. This option is available for both in-store purchases and online orders.
What condition must items be in to return them?
Items must be unworn, unwashed, unaltered, and have tags attached. For swimwear specifically, the hygienic liner must also be intact. Final Sale items cannot be returned under any circumstances.
How long does it take to receive my refund?
Refunds in your original form of payment take 15 to 30 days. If your refund is issued as an E-gift card (such as when gifts with purchase are not returned), it will arrive within 30 days of your original ship date.
Can I exchange an item instead of returning it?
Exchanges are not currently processed. You can return your item for a refund and place a new order, or visit a local corporate retail store to select a different item.