Lavish Alice allows returns within 14 days of purchase. You must initiate your return through the retailer's online returns portal and pay for return shipping. Items must be unworn, with security tags attached, and in perfect resaleable condition.
How returns work
Returns are processed by mail through Lavish Alice's dedicated returns portal. You enter your order number and email address, select the items you wish to return and provide a reason, then select and pay for the returns service. After preparing your package according to the provided instructions, you send it back using the shipping method specified.
Exclusions and restrictions
Worn garments cannot be returned. Items without security tags attached are not eligible. Damaged or non-resaleable items will not be accepted. The retailer does not publish a list of specific product categories that are excluded from returns.
Refunds
Refunds are issued to your original payment method within 3 to 14 working days after your return arrives. If you paid by credit card, debit card, Apple Pay, PayPal, Klarna, or ClearPay, the refund goes back to that account. If you choose a Gift Card refund instead, it carries a 12 month expiry date. For gift purchases where return conditions are not met, you may receive a Gift Card instead of a refund.
Frequently asked questions
Do I need a receipt to return items to Lavish Alice?
No receipt is required. Instead, you provide your order number and email address when you initiate the return through the returns portal.
How much does it cost to return items?
Return shipping costs £5.99 for UK returns. International returns vary in cost depending on your location. You select and pay for the returns service when processing your return through the portal.
What condition must items be in to be returnable?
Items must be unworn and in perfect resaleable condition. Security tags must still be attached to the garment. Worn, damaged, or non-resaleable items will not be accepted.
How long does it take to get my refund?
Refunds are processed within 3 to 14 working days after your return parcel arrives at the retailer's facility. The exact timing depends on the retailer's processing speed.
Can I get my refund as a Gift Card instead of my original payment method?
Yes. You can choose to receive a Gift Card refund, which will have a 12 month expiry date. This option may also apply if you received the item as a gift and do not meet the standard return conditions.
Does Lavish Alice offer free return shipping?
No. You must pay for return shipping at the time you process your return. The cost is £5.99 for UK returns, with international rates varying by location.
Do I need original packaging to return an item?
Original packaging is required conditionally. The retailer will specify packaging requirements when you prepare your return parcel according to the provided instructions.