Jos. A. Bank Clothiers

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
Yes
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
10-14 business days
Restocking fee
Not specified

Jos. A. Bank Clothiers allows returns within 90 days of purchase. You can return items by mail with a free prepaid shipping label or bring them to any retail store location. A receipt is required for all refunds.

How returns work

You have two options for returns. You can initiate a return request online, select your items, affix the provided prepaid return label to your box, and drop the package at any FedEx location. Alternatively, you can return items in person to any Jos. A. Bank retail store. You can track your return online throughout the process.

Exclusions and restrictions

Monogrammed items and face masks are not returnable. Custom orders may have separate return terms that will be provided to you at the time of order. For defective or damaged suits, Jos. A. Bank will attempt to repair the item or provide store credit for a replacement suit of equal or lesser value under its Quality Promise.

Refunds

Refunds are processed within 10 to 14 business days after the return is received. The method of refund depends on how you paid. Credit card purchases are refunded to the original card only. Debit card purchases are refunded to the original card on a best efforts basis. For purchases over $50 made with non-credit or debit card payment methods, a check is issued from the corporate offices. For purchases under $50 made with non-credit or debit card payment methods, a check may be issued if register funds are unavailable.

Frequently asked questions

How long do I have to return something?

You have 90 days from the date of purchase to return items to Jos. A. Bank Clothiers. This window applies to both refunds and exchanges.

Do I need a receipt to return items?

Yes, a receipt is required for refunds. However, if you are a Bank Account Rewards member, you can provide your transaction number on file instead of a physical receipt.

Can I return online orders in a store?

Yes, you can return online orders to any Jos. A. Bank retail store location within 90 days of purchase.

Is return shipping free?

Yes, Jos. A. Bank provides a free prepaid shipping label for mail returns. You simply affix the label to your package and drop it at any FedEx location.

How long does it take to get my refund?

Refunds are processed within 10 to 14 business days after your return is received.

Can I return monogrammed clothing?

No, monogrammed items are not returnable according to Jos. A. Bank's policy.

What if my suit is damaged or defective?

Jos. A. Bank will attempt to repair the defective suit or provide you with store credit to purchase a replacement suit of equal or lesser value under its Quality Promise.

How you can return an item

  • By mail , Free prepaid shipping label provided
  • In store , Return to any Jos. A. Bank Retail Store location

Step by step

  1. Start your return request online.
  2. Select the items you want to return.
  3. Affix the return label to your box.
  4. Drop your package off at any FedEx location.
  5. Track your return easily online.

Categories with their own return window

Category Window Note
Custom orders Not specified May have separate terms provided at time of order

What you cannot return

  • Monogrammed items , Non-returnable per policy
  • Face masks , Non-returnable per policy

How your refund comes back

You paid with Refund comes back as
credit card Refunded to original card only
debit card Best efforts to refund to original card
non-credit or debit card (over $50) Check issued from corporate offices
non-credit or debit card (under $50) Check if register funds unavailable

Returning without a receipt

Receipt required for refunds; Bank Account Rewards members can provide transaction number on file instead

Exchanges

Online orders can be exchanged in store within 90 days. In-store purchases can be exchanged in-store within 90 days

Damaged or defective items

Quality Promise: Jos. A. Bank will attempt to repair defective suits or provide store credit for replacement suit of equal or lesser value

Warranty

TravelerCrease permanent crease lasts life of garment and withstands washing, dry cleaning, and normal wear

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you may return or exchange your purchase within 90 days of purchase in-store or within 90 days from original date of purchase for online orders
Exchange window days you may return or exchange your purchase within 90 days of purchase in-store or within 90 days from original date of purchase for online orders
Free return shipping Option 1: Free return by mail using a prepaid shipping label
Receipt required All returns/exchanges must be accompanied by the original receipt
Refund processing days Please allow 10-14 business days for processing your return once we receive it
In store return for online You can return items to any Jos. A. Bank Retail Store location

Return policies for similar stores

Store Return window
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Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.