Johnny Was allows returns within 30 days of purchase to either a store location or by mail. You must have your receipt (or online order number) and the original packaging to be eligible.
How returns work
You can return items in store for free, with refunds processed within 24 to 48 hours. Alternatively, you may return by mail within the 30-day window, though you are responsible for return shipping costs. To initiate either method, you begin a return request online by selecting your location type, choosing which items to return and your reason, and printing your return authorization and label if mailing.
Exclusions and restrictions
Johnny Was does not accept returns on merchandise discounted 50 percent or more, which are final sale. Beauty and specialty restricted merchandise has a shorter 14-day window and must remain sealed, unused, and in original brand packaging. Opened or used beauty products and swimwear showing signs of wear cannot be returned for sanitary reasons. Items purchased from other retailers must be returned to their original retailer.
Refunds
Refunds are issued to your original payment method or as a gift card, at your option. In-store returns are processed within 24 to 48 hours. Mail returns take approximately 2 weeks for domestic shipments and 3 weeks for international shipments.
Frequently asked questions
Do I need a receipt to return an item?
Yes, you need your receipt to return an item. However, if you purchased online, you can use your online order number instead of a physical receipt.
Can I return an online purchase in a Johnny Was store?
Yes, you can return online purchases at a Johnny Was store location. In-store returns are free and are processed within 24 to 48 hours.
How much does it cost to return items by mail?
You are responsible for paying the return shipping cost when you mail items back. The retailer does not cover this expense for mail returns.
How long does it take to get my refund after mailing a return?
Refunds for mail returns take approximately 2 weeks to process for domestic shipments and 3 weeks for international shipments. In-store returns are processed much faster, within 24 to 48 hours.
Can I return beauty products?
Beauty and specialty restricted merchandise can be returned only within 14 days and must be sealed, unused, and in original brand packaging. Opened or used beauty products cannot be returned for hygiene reasons.
What if I received a damaged or defective item?
Report the damage or defect to customer care immediately with photographs. The item will be subject to inspection at the warehouse to assess the claim.
Do you offer exchanges?
Johnny Was does not offer a full-service exchange. Instead, you should place a new order for the item you want and then return the unwanted item according to the standard return policy.