Jessica London allows returns within 60 days of purchase. You do not need a receipt, but you must have your original order number. Most returns are subject to a $10.99 processing fee.
How returns work
You can return items by mail to the Indianapolis address provided by Jessica London. Log in to your account, locate your order, and click the button to start your return. You pay for return shipping using your own carrier. If you have a damaged or incorrect item, contact Customer Service directly instead of using the returns portal.
Exclusions and restrictions
Jessica London does not accept returns on Final Sale items, swimwear or intimates without the hygiene liner attached, gift cards, hemmed or altered items, free gifts, subscriptions or memberships, or previously cancelled, refused, or returned items. Heavy items over 70 pounds must be returned individually using FedEx Ground at your expense. Third-party retailer products are subject to the original retailer's return policy, and items shipped by third parties (non-Dia Shop) allow 3 to 4 weeks for processing.
Refunds
Refunds are processed within 2 to 3 weeks. If you paid by credit or debit card, your refund goes back to that original payment method minus the $10.99 fee, unless you are exchanging. If you paid entirely with a gift card, Jessica London mails a refund check to your billing address. If you paid with rewards certificates, no refund is issued. If you paid with a combination of gift card and another payment method, your full refund goes to the alternative payment method. If you accept an e-gift card refund instead, the $10.99 fee is waived.
Frequently asked questions
Do I need a receipt to return an item?
No, you do not need a receipt. You must have your original order number to start a return online. If you do not have the order number, you can contact Customer Service for assistance.
How long do I have to return something?
You have 60 days from purchase to return most items or to exchange them.
What is the $10.99 fee I see on returns?
Jessica London charges a $10.99 returns processing fee on most refunds. This fee is deducted from your refund. The fee is waived if you choose to receive an e-gift card instead of a refund to your original payment method, or if you are exchanging your item.
Who pays for return shipping?
You pay for return shipping. You use your own carrier to mail your return to the Indianapolis address provided by Jessica London.
Do I need to keep the original packaging?
Yes, items must be returned in original packaging.
How long does it take to get my refund?
Once Jessica London receives your return, processing takes 2 to 3 weeks. You will receive email notifications when your return arrives and when your refund is issued.
Can I return an item I paid for with a gift card?
If you paid entirely with a gift card, Jessica London will issue a refund check mailed to your billing address, minus the $10.99 processing fee. Alternatively, you can accept an e-gift card refund, which waives the fee.